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Customer Service Representative

2 months ago

Arcadia, California, United States Mr Appliance Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Mr. Appliance. As a key member of our office team, you will be responsible for providing exceptional customer service experiences for customers with broken appliances.

Responsibilities:
  • Answer incoming calls and empathize with customers to understand their needs and concerns.
  • Respond to customer emails and schedule in-home service appointments with our trained Appliance Repair Technicians.
  • Effectively communicate with customers to ensure they understand the appointment time and services needed.
  • Order and receive parts to ensure efficient use of company materials.
  • Enter data into our company software to track customer interactions and service appointments.
Requirements:
  • High school diploma or equivalent.
  • Good telephone communication skills and basic computer and data entry skills.
  • Previous office experience is a plus.
What We Offer:
  • A competitive hourly rate of $17.00 to $20.00 per hour, depending on experience.
  • No nights or weekends, allowing for a healthy work-life balance.
  • Health, dental, and vision benefits after 90 days of employment.
  • PTO: paid time off of X days per year.

We value our team members and strive to create a fun and supportive work environment. If you are a customer-focused individual with excellent communication skills and a passion for problem-solving, we encourage you to apply for this exciting opportunity.