Bilingual Customer Service Representative

2 weeks ago


Arcadia, California, United States Easy-Go Inc Full time
Job Overview

Tours4Fun is a leading online travel platform that specializes in providing exceptional travel experiences and unforgettable adventures to travelers worldwide.

Key Responsibilities
  1. Provide top-notch customer service and resolve issues by offering solutions, explanations, options, or by arranging for service.
  2. Respond to customer inquiries and questions in a timely and effective manner.
  3. Communicate effectively with third-party companies to ensure seamless customer experiences.
  4. Verify customer information and identify special requests and customer needs.
  5. Ability to communicate with irate customers calmly and professionally.
  6. Perform follow-up emails and calls to ensure customer satisfaction.
  7. Resolve customer issues and complaints in a timely and courteous manner.
  8. Update and maintain all necessary records and logs.
Essential Qualifications
  1. 1-2 years of customer service experience in a call center environment.
  2. Proficient computer knowledge, including internet, email, and Microsoft Word.
  3. Fluency in English and Spanish, with strong communication skills.
  4. Strong initiative and self-motivation.
  5. Ability to type 45 words per minute.
  6. Ability to handle stressful situations.
  7. Ability to work effectively within a team and independently.
  8. Ability to work flexible hours, including early mornings, late evenings, weekends, and holidays.
Industry Experience Required

Leisure, Travel & Tourism

Benefits
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
Work Environment

Full-time position with 40 hours per week. Work setting: In-person. Office Location: Arcadia, CA.



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