Bilingual Customer Service Representative
2 weeks ago
Tours4Fun is a leading online travel platform that specializes in providing exceptional travel experiences and unforgettable adventures to travelers worldwide.
Key Responsibilities- Provide top-notch customer service and resolve issues by offering solutions, explanations, options, or by arranging for service.
- Respond to customer inquiries and questions in a timely and effective manner.
- Communicate effectively with third-party companies to ensure seamless customer experiences.
- Verify customer information and identify special requests and customer needs.
- Ability to communicate with irate customers calmly and professionally.
- Perform follow-up emails and calls to ensure customer satisfaction.
- Resolve customer issues and complaints in a timely and courteous manner.
- Update and maintain all necessary records and logs.
- 1-2 years of customer service experience in a call center environment.
- Proficient computer knowledge, including internet, email, and Microsoft Word.
- Fluency in English and Spanish, with strong communication skills.
- Strong initiative and self-motivation.
- Ability to type 45 words per minute.
- Ability to handle stressful situations.
- Ability to work effectively within a team and independently.
- Ability to work flexible hours, including early mornings, late evenings, weekends, and holidays.
Leisure, Travel & Tourism
Benefits- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Full-time position with 40 hours per week. Work setting: In-person. Office Location: Arcadia, CA.
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