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Healthcare Support Specialist
2 months ago
The Patient Access Representative II role encompasses both administrative and clinical duties, making it a vital part of the healthcare team. This position is essential for ensuring efficient patient flow and operational excellence within the clinic.
Key Responsibilities:
- Efficiently manage patient flow throughout the clinic.
- Welcome patients and provide a professional greeting.
- Handle incoming calls with professionalism, taking detailed electronic messages.
- Schedule patient appointments using electronic systems.
- Conduct insurance verifications through designated systems.
- Prepare patients for their appointments by rooming them and assisting with medical histories.
- Document patient information accurately in electronic health records.
- Check routine vital signs and perform point-of-care testing.
- Assist healthcare providers during clinical procedures.
- Coordinate screening tests and follow-up appointments.
- Engage in proactive management of chronic diseases through patient communication.
- Perform additional duties as assigned.
Qualifications:
Education:
A high school diploma or equivalent is required. Completion of an accredited medical assistant program or one year of relevant experience is necessary.
Certifications:
Current certification in Basic Life Support from the American Heart Association or Red Cross is required.
Skills:
Proficiency in English is essential, and fluency in an additional language is preferred.
Experience:
Prior experience as a Medical Assistant is preferred, along with familiarity in administrative functions within a clinical environment.
Commitment to Diversity:
Cambridge Health Alliance is dedicated to fostering a workplace free from discrimination and values diversity in its workforce. We are committed to equal employment opportunities for all individuals, ensuring a respectful and inclusive environment.