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Patient Experience Specialist
1 week ago
About Us
At Orthodontic Experts LTD, we are committed to quality care and orthodontic excellence. We pride ourselves on being a community dedicated to making a difference in the lives of our patients. With 28 offices in the greater Chicagoland area, Wisconsin, and Indiana, we are always looking for talented individuals to join our team.
We value our employees and offer a comprehensive benefits package, including paid training, travel pay, clinical bonuses, paid time off, holiday pay, medical, dental, vision, and life insurance, accident insurance, short-term disability, long-term disability, employee assistance program, health savings account, dependent care account, 401(k), pet insurance, tuition assistance program, identity theft protection, and MetLife MetLaw legal insurance.
Job Description
You will be responsible for greeting new patients and welcoming them to the practice. Following the office introduction, you will take records (pictures and x-rays) which will be utilized to set a treatment plan for the new patient.
- Taking clear x-rays.
- Taking clear photos.
- Taking accurate scans for retainers.
- Assisting in sterilizing equipment.
- Maintaining a clean working environment.
- Working with the Treatment Coordinator to ensure patient case acceptance by orchestrating a "warm hand-off" to the TC.
- Assisting in meeting and/or exceeding monthly and annual clinic goals.
- Covering topics such as payment options and providing general information regarding insurance coverage as it relates to orthodontics.
- In the event you are traveling to another clinic, you are required to perform all duties and responsibilities of your role including administrative tasks.
- Participating in Marketing Events.
Required Skills and Qualifications
- A High School Diploma or GED is required.
- You should have the ability to work independently and in a team setting.
- Computer skills are essential.
- You should have the ability to travel and transport yourself to other practice locations.
- A minimum of 6 months chairside experience is required.
- Bilingual - Spanish is preferred.
Benefits
- Paid Training.
- Travel Pay.
- Clinical Bonuses.
- Paid Time Off.
- Holiday Pay.
- Medical, Dental, Vision, and Life Insurance.
- Accident Insurance.
- Short-Term Disability.
- Long-Term Disability.
- Employee Assistance Program.
- Health Savings Account.
- Dependent Care Account.
- 401(k).
- Pet Insurance.
- Tuition Assistance Program.
- Identity Theft Protection.
- MetLife MetLaw Legal Insurance.
