Customer Experience Specialist
7 days ago
Institech is a leading provider of digital print solutions. With a strong focus on customer satisfaction, we strive to deliver exceptional results in the wide format and 3D equipment industry.
Job OverviewWe are seeking a skilled Customer Service Representative to join our team at Institech. The successful candidate will have excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer experiences.
Key Responsibilities- Customer Service
- Respond to customer inquiries via phone, email, or chat in a timely and effective manner.
- Crm Management
- Manage customer data in the company CRM database (ZOHO). Monitor and analyze the sales pipeline to ensure that information is up-to-date.
- Sales Support
- Assist the Sales Order team by taking inbound customer orders during heavy volume times, vacations, and designated hours.
- Education
- Associate's degree in office administration, sales, or business required. Bachelor's Degree preferred.
- Experience
- Three or more years of related experience.
- Skills
- Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and ERP skills.
- Prior experience with Sage, QuickBooks, and CRM systems preferred.
At Institech, we offer a comprehensive benefits package, including health benefits, dental benefits, holiday pay, and PTO.
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Customer Shopping Experience Specialist
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Customer Experience Specialist
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Customer Experience Specialist
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