Customer Experience Specialist

7 days ago


Menomonee Falls, Wisconsin, United States Institech Full time
About Institech

Institech is a leading provider of digital print solutions. With a strong focus on customer satisfaction, we strive to deliver exceptional results in the wide format and 3D equipment industry.

Job Overview

We are seeking a skilled Customer Service Representative to join our team at Institech. The successful candidate will have excellent communication and problem-solving skills, as well as a passion for delivering exceptional customer experiences.

Key Responsibilities
  • Customer Service
    • Respond to customer inquiries via phone, email, or chat in a timely and effective manner.
  • Crm Management
    • Manage customer data in the company CRM database (ZOHO). Monitor and analyze the sales pipeline to ensure that information is up-to-date.
  • Sales Support
    • Assist the Sales Order team by taking inbound customer orders during heavy volume times, vacations, and designated hours.
Requirements
  • Education
    • Associate's degree in office administration, sales, or business required. Bachelor's Degree preferred.
  • Experience
    • Three or more years of related experience.
  • Skills
    • Proficient in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, and ERP skills.
    • Prior experience with Sage, QuickBooks, and CRM systems preferred.
Benefits

At Institech, we offer a comprehensive benefits package, including health benefits, dental benefits, holiday pay, and PTO.



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