Customer Service Representative
4 weeks ago
Job Summary: We are seeking a Customer Service Representative to join our team at Metro Express Car Wash. As a CSR, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.
Key Responsibilities:
- Greets and assists customers through the car wash process with a smile and focused attention
- Informs customers about promotions, sales, and memberships according to training standards
- Guides customers through the entrance of the car wash
- Promotes a safety conscious culture and safe working environment
- Ensures customer satisfaction and loyalty
- Participates in facility, equipment, and property cleaning
- Goes above and beyond to help customers, colleagues, and live by the Core Values
Requirements:
- Integrity and passion for customer service
- Excellent problem solving and conflict resolution skills
- Availability to work flexible schedules, including evenings and weekends
- Ability to work outdoors in varying temperatures and weather conditions
- Ability to stand for long periods of time during your shift
- Safely lift up to 50 lbs. and perform bending and stretching as required
- Willingness to contribute to a safe work environment
- Previous retail sales experience a plus
Company Core Values: Passion for Service, Ownership, and Grit
Benefits: $16.00 per hour plus commissions, medical insurance, dental & vision insurance, short-term & long-term disability, EAP services, 401(k) plan, tuition reimbursement, paid time off, and free weekly car wash
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