Customer Service Representative

4 weeks ago


Garden City, Michigan, United States Metro Express Car Wash Full time

Job Summary: We are seeking a Customer Service Representative to join our team at Metro Express Car Wash. As a CSR, you will be responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities:

  • Greets and assists customers through the car wash process with a smile and focused attention
  • Informs customers about promotions, sales, and memberships according to training standards
  • Guides customers through the entrance of the car wash
  • Promotes a safety conscious culture and safe working environment
  • Ensures customer satisfaction and loyalty
  • Participates in facility, equipment, and property cleaning
  • Goes above and beyond to help customers, colleagues, and live by the Core Values

Requirements:

  • Integrity and passion for customer service
  • Excellent problem solving and conflict resolution skills
  • Availability to work flexible schedules, including evenings and weekends
  • Ability to work outdoors in varying temperatures and weather conditions
  • Ability to stand for long periods of time during your shift
  • Safely lift up to 50 lbs. and perform bending and stretching as required
  • Willingness to contribute to a safe work environment
  • Previous retail sales experience a plus

Company Core Values: Passion for Service, Ownership, and Grit

Benefits: $16.00 per hour plus commissions, medical insurance, dental & vision insurance, short-term & long-term disability, EAP services, 401(k) plan, tuition reimbursement, paid time off, and free weekly car wash



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