Shift Leader

5 days ago


Hazleton, Pennsylvania, United States Dunkin' Full time
Shift Leader Job Description

As a Shift Leader at Dunkin', you will play a vital role in ensuring the success of our restaurants. You will be responsible for coaching and guiding our team members to deliver exceptional guest service and execute operational brand standards.

Key Responsibilities:
  • Lead by Example: Perform all responsibilities of restaurant team members and set the tone for a positive and productive work environment.
  • Support Operational Goals: Collaborate with the Restaurant Manager to meet operational goals and execute brand standards.
  • Ensure Brand Standards: Verify that all food and beverages are prepared to meet Dunkin' brand standards.
  • Communicate Effectively: Clearly communicate shift priorities, goals, and results to team members.
  • Coach and Develop: Provide timely, constructive, and clear feedback to team members to help them grow and improve.
  • Manage Inventory: Oversee inventory management to ensure accurate tracking and minimize waste.
  • Provide Great Guest Service: Deliver exceptional guest service and coach team members to do the same.
  • Manage Cash and Inventory: Manage cash over/short and ensure team members are following cash management policies.
Requirements:
  • Basic Computer Skills: Proficient in using basic computer software and systems.
  • Fluent in Spoken and Written English: Strong communication skills to effectively interact with team members and guests.
  • Previous Leadership Experience: Previous experience in leadership roles in retail, restaurant, or hospitality industries.
Physical Demands/Working Conditions:
  • Standing on Feet: Ability to stand for long periods of time.
  • Repetitive Motion: Ability to perform repetitive motions, including bending, stooping, and reaching.
  • Lifting Objects: Ability to lift objects, ice, products, and boxes up to 20 pounds.
  • Wearing a Headset: Ability to wear a headset for extended periods.


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