Residential Life Operations Specialist

1 week ago


Okmulgee, Oklahoma, United States Oklahoma State University Full time
Job Summary

The Community Facilitator will play a vital role in ensuring the smooth operation of the front-line desk area in the Residential Life department at Oklahoma State University. This position requires a highly organized and customer-focused individual who can provide exceptional service to students and families.

Key Responsibilities
  • Provide positive customer service to students and families, addressing their needs, interests, and concerns in a timely and professional manner.
  • Manage the operations of all residence halls and apartments, including student maintenance and RA programming, to ensure a safe and comfortable living environment.
  • Handle filing, receiving, making copies, and mailing out room contracts, as well as assist with residence hall tours and coordinate meal changes and welfare checks.
  • Coordinate student check-ins/outs, room assignments, room checks, and room reservations, and maintain key inventory to ensure efficient and secure operations.
  • Open and close the residence halls, complete incident and maintenance reports, and pack and inventory residents' rooms upon sudden departure.
  • Order and receive supplies, process mail, and support the Conduct Office with delivery of letters, investigations, and other items as needed.
  • Participate in Residential Life on-call duty rotation as needed and respond appropriately to confidential matters, making proper referrals to university offices as necessary.
Requirements
  • High School diploma or GED required; Associate degree preferred.
  • Evidences a history of demonstrating ethical and professional behavior.
  • Previous experience working with young adults in a helping relationship.
  • Ability to work independently and multi-task effectively, establishing and maintaining effective working relationships with internal and external constituents.
  • Must maintain the integrity of confidential information and possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict.
  • Ability to communicate effectively with a positive attitude in both oral and written communications, with excellent listening skills and customer responsiveness.
  • Valid Oklahoma driver's license required if performing duties require the use of a personal or university vehicle.
  • Ability to work some evenings and weekends, with normal office physical environment and ability to lift up to 25 pounds.


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