Service Manager

2 weeks ago


Chicopee, Massachusetts, United States TruGreen Full time
Job Title: Service Manager

TruGreen is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.

Key Responsibilities:
  • Evaluate the quality of service provided to customers and develop procedures to minimize customer complaints.
  • Coach and develop lawn specialists and trainees, ensuring they meet customer expectations.
  • Recruit, interview, and select personnel needed to efficiently staff the service function.
  • Evaluate performance, make salary recommendations, and administer disciplinary actions consistent with company policy.
  • Plan and conduct new hire and ongoing training for service personnel in customer service skills, technical skills, safety policies, and procedures.
  • Supervise a team of technicians to ensure service (production and sales) goals are met.
  • Maintain positive morale among personnel and actively promote teamwork.
Requirements:
  • Associate's degree in a business-related discipline and two (2) or more years of related experience in lawn/horticulture/agronomy/lawn care services required.
  • 2+ years of supervisory management experience required.
  • Certificates, licenses, and registrations as required by federal and state law.
  • Bachelor's degree and sales experience preferred.
Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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