Field Service Manager

2 weeks ago


Chicopee, Massachusetts, United States Gateway Fiber Full time
About Gateway Fiber

Gateway Fiber is a leading provider of fiber-to-the-home services, committed to delivering faster, more reliable internet with a simple pricing model and industry-leading customer service.

Job Description

We are seeking an experienced Field Service Manager to lead our Fiber Optic Installation team and drive our customer premise installation experience. The successful candidate will be responsible for ensuring safe work practices, customer satisfaction, and technical craftsmanship, while upholding our commitment to quality standards.

Key Responsibilities
  • Lead the Fiber Optic Installation team culture and ensure adherence to quality standards.
  • Perform and record field safety observations in accordance with Gateway's standards.
  • Provide support and direction for Fiber Optic Installation Technicians.
  • Resolve and proactively prevent customer and technical escalations.
  • Establish positive employee relations through effective individual and team communication.
  • Regularly observe and mentor employees regarding safe-work behaviors, quality, productivity, customer service skills, and general well-being.
  • Ensure Fiber Optic Installation Technicians have and maintain necessary company issued tools, equipment, and vehicles.
  • Facilitate cross-functional communications and cooperation with internal departments and external service providers.
  • Instill knowledge of company products, services, and general work expectations.
  • Maintain records and documents in accordance with company policies and procedures.
Requirements
  • Advanced understanding of TCP/IP.
  • Advanced knowledge of network designs, network architectures, and network technologies.
  • 3+ years as a Fiber Optic Installation Technician and experience managing teams.
  • Associates degree in electronics or similar field, or equivalent work experience preferred.
  • Supervisory experience in a technical environment preferred.
  • Data analytics and reporting capabilities.
  • Ability to walk over all types of terrain in all kinds of weather carrying assorted tools.
  • Ability to work standing 45-65% of the time.
  • Ability to work with various hand tools, battery powered, and non-battery powered.
  • Ability to differentiate between different sizes and colors of wires.
  • Excellent verbal and written communication skills.
  • Complex problem-solving skills.
  • Good organizational skills.
  • Ability to multi-task.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Proficiency (MS Office-Word, Excel, Outlook).
What We Offer
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Welcoming, innovative company with high growth projections.
  • Career development.
  • Opportunities to learn skills and participate in critical projects in all areas of the business.


  • Chicopee, Massachusetts, United States Clean Harbors Full time

    About the RoleClean Harbors is seeking a highly skilled and experienced Branch Manager to lead our Environmental Field Services team. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our branch, ensuring the success of our employees, and driving revenue growth.Key ResponsibilitiesOperational...


  • Chicopee, Massachusetts, United States Clean Harbors Full time

    About the RoleClean Harbors is seeking a highly skilled and experienced Field Services Branch Manager to lead our operations in the Environmental Field Services division. As a key member of our team, you will be responsible for ensuring the safe, cost-effective, and efficient management of our day-to-day operations, while driving revenue growth and providing...


  • Chicopee, Massachusetts, United States Cenveo Full time

    Job Title: Robotics Field Service and Mechanical Assembly TechnicianCenveo, a leading North American manufacturer of envelopes, is seeking an experienced Robotics Field Service & Mechanical Assembly Technician to join our team.About the Role:We are looking for a skilled and knowledgeable individual to assemble, commission, install, maintain, repair, and...

  • Service Manager

    2 weeks ago


    Chicopee, Massachusetts, United States TruGreen Full time

    Job Title: Service ManagerTruGreen is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.Key Responsibilities:Evaluate the quality of service provided to...


  • Chicopee, Massachusetts, United States Carrier Full time

    About This RoleThe Service Account Manager position is a key leadership role within our organization, responsible for driving profitable execution, growth, and satisfaction of our customer base. As a leader, you will be responsible for driving the productivity, development, and retention of your team. Your goal is to identify and deliver opportunities, drive...


  • Chicopee, Massachusetts, United States Carrier Full time

    About This RoleThe Service Account Manager position is responsible for driving profitable execution, growth, and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development, and retention of your team.Key ResponsibilitiesResponsible for overall team safety performance and adherence...

  • Field Engineer

    2 weeks ago


    Chicopee, Massachusetts, United States Gateway Fiber Full time

    About Gateway FiberGateway Fiber is a leading provider of fiber-to-the-home services, seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will play a critical role in building and maintaining our network expansion efforts, supporting our growth trajectory of adding 100,000 residential & business passings per year.Key...

  • Service Manager

    2 weeks ago


    Chicopee, Massachusetts, United States TruGreen Full time

    Job Title: Service ManagerTruGreen is seeking a highly skilled Service Manager to join our team. As a Service Manager, you will be responsible for providing quality and timely service to our customers through the recruitment, training, and supervision of a team of lawn care specialists.Key Responsibilities:Evaluate the quality of service provided to...


  • Chicopee, Massachusetts, United States UFP Technologies Full time

    About UFP TechnologiesUFP Technologies is a leading designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. As a valued outsource partner to top medical device manufacturers worldwide, our company plays a crucial role in the medical device supply chain.Job SummaryWe are...


  • Chicopee, Massachusetts, United States UFP Technologies Full time

    About UFP TechnologiesUFP Technologies is a leading designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. As a valued outsource partner to top medical device manufacturers worldwide, the company's single-use and single-patient devices and components are used in a wide...


  • Chicopee, Massachusetts, United States UFP Technologies Full time

    About UFP TechnologiesUFP Technologies is a leading designer and custom manufacturer of comprehensive solutions for medical devices, sterile packaging, and other highly engineered custom products. As a valued outsource partner to top medical device manufacturers worldwide, our single-use and single-patient devices and components are used in a wide range of...

  • Diesel Mechanic

    2 weeks ago


    Chicopee, Massachusetts, United States Sullivan Tire and Auto Service Full time

    Job SummarySullivan Tire and Auto Service is seeking a skilled Diesel Technician to join our team. As a Diesel Technician, you will be responsible for performing routine maintenance and repairs on diesel engines and heavy equipment.Key ResponsibilitiesPerform routine maintenance tasks, such as oil changes and tire rotationsDiagnose and repair complex...


  • Chicopee, Massachusetts, United States UFP Technologies Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at UFP Technologies. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our medical device customers.Key ResponsibilitiesCommunicate...

  • IT Operations Manager

    3 weeks ago


    Chicopee, Massachusetts, United States Top Prospect Group Full time

    Job Title: IT ManagerWe are seeking an experienced and dynamic IT Manager to oversee IT operations, manage a team of technicians, and ensure the delivery of high-quality IT services to our clients.Key Responsibilities:Lead the end-to-end IT service delivery for multiple clients, ensuring compliance with Service Level Agreements (SLAs) and overall client...

  • Shift Manager

    2 weeks ago


    Chicopee, Massachusetts, United States McDonald's Full time

    About the RoleWe are seeking a highly motivated and experienced Shift Manager to join our team at McDonald's. As a Shift Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive a fast, accurate, and friendly experience every visit.Key ResponsibilitiesSupervise and manage a team of Crew...


  • Chicopee, Massachusetts, United States Center for Human Development Full time

    {"h1": "Operations Manager for Central Region CBHC", "p": "At Center for Human Development (CHD), we are committed to providing high-quality human services that promote dignity and welfare. As an Operations Manager, you will oversee administrative staff and front office functions, ensuring seamless day-to-day operations. Your responsibilities will include...


  • Chicopee, Massachusetts, United States Gateway Fiber Full time

    About Gateway FiberGateway Fiber is a leading provider of fiber-to-the-home services, seeking a detail-oriented Workforce Management Coordinator to join our team. As a Workforce Management Coordinator, you will play a critical role in ensuring the smooth execution of new customer activations, enhancing customer satisfaction, and contributing to the company's...


  • Chicopee, Massachusetts, United States Gateway Fiber Full time

    About Gateway Fiber:Gateway Fiber is a leading provider of fiber-to-the-home services, seeking a detail-oriented Workforce Management Coordinator to join our team. As a Workforce Management Coordinator, you will play a critical role in ensuring the smooth execution of new customer activations, enhancing customer satisfaction, and contributing to the...


  • Chicopee, Massachusetts, United States Gateway Fiber Full time

    Job SummaryWe are seeking a detail-oriented Workforce Management Coordinator to join our team at Gateway Fiber. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage, ultimately enhancing customer satisfaction.Key ResponsibilitiesManage technician routes and schedules to optimize technician...


  • Chicopee, Massachusetts, United States Gateway Fiber Full time

    About the RoleGateway Fiber is seeking a detail-oriented Workforce Management Coordinator to join our team. In this role, you will be responsible for creating and managing technician schedules to ensure adequate coverage.Key ResponsibilitiesActively manage technician routes and schedules to optimize technician utilization.Maintain technician schedules,...