Customer Service Team Lead

1 week ago


Derby, Kansas, United States Walmart Full time

Job Title: Customer Service Team Lead - Front End Services

About the Job:

This is an exciting opportunity to join our team as a Customer Service Team Lead in our Front End Services department at Walmart Supercenter #592. As a key member of our team, you will play a vital role in ensuring exceptional customer service and maintaining compliance with company standards.

Responsibilities:

  • Customer Service: Provide excellent customer service by greeting customers, processing returns and refunds, and handling financial transactions with accuracy and efficiency.
  • Compliance: Ensure that all operations are conducted in accordance with company policies and procedures, maintaining a high level of compliance and adherence to standards.

Requirements:

To be successful in this role, you must have excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and maintain a positive attitude towards providing exceptional customer service. You must also be available to work flexible hours, including evenings and weekends.

Compensation and Benefits:

We offer competitive pay, ranging from $19 to $30 per hour, plus performance-based incentives. Our comprehensive benefits package includes medical, vision, and dental coverage, 401(k) plan, stock purchase plan, and company-paid life insurance. Paid time off, parental leave, family care leave, bereavement, jury duty, and voting leave are also included. Additional perks include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Estimated Salary Range: Based on your location in Derby, KS, we estimate the annual salary range for this position to be between $39,456 and $62,080 per year, based on a 40-hour workweek and 52 weeks per year. This estimate includes the hourly wage range provided, as well as any potential performance-based incentives.

About Us: At Walmart, we strive to provide our customers with the best shopping experience possible, while maintaining a commitment to quality and excellence in everything we do. If you share our values and are passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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