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Senior Manager, Customer Insights Professional

2 months ago

Madison, Wisconsin, United States LabCorp Full time
Customer Experience Transformation

Labcorp is seeking a seasoned Senior Manager, Customer Insights to drive customer experience transformation across the organization. As a key member of the Market Insights team, you will leverage your expertise in customer research and analytics to inform business decisions and drive growth.

Key Responsibilities
  • Conduct customer research to identify key trends, issues, and opportunities to improve customer experience
  • Develop and implement customer feedback governance programs to drive actions that improve customer experience
  • Analyze quantitative and qualitative data to identify trends in customer pain points and potential root causes
  • Effectively communicate insights to senior leadership and stakeholders through data visualization and storytelling
  • Collaborate with cross-functional teams to develop and implement customer experience strategies
Requirements
  • 5+ years of experience in business research, customer feedback, or market research
  • Experience in the healthcare industry or a related field
  • Strong analytical and problem-solving skills, with ability to work independently and demonstrate thought leadership
  • Excellent presentation and communication skills, with ability to present insights to senior leadership
  • Advanced Microsoft Office skills, with experience with analytics and visualization tools
Preferred Qualifications
  • Advanced degree in a business- or marketing-specific program
  • Program management experience focused on governance programs
  • Direct experience with primary and secondary market research, market sizing, forecasting, and competitive intelligence

Labcorp is an Equal Opportunity Employer and welcomes applications from diverse candidates. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, please visit our accessibility site or contact us at Labcorp Accessibility.