Customer Service Representative

21 hours ago


Charlotte, North Carolina, United States Total Quality Logistics Full time
About the Role

As a Customer Service Coordinator at Total Quality Logistics, you will receive extensive training to become an expert in a specific mode of transportation. Your primary responsibility will be to support daily shipment activities by providing exceptional customer service to internal and external stakeholders.

Compensation and Benefits

The starting compensation for this role is $16.50 per hour, with opportunities for year-end bonuses and merit increases. Additionally, you will be eligible for health, dental, and vision coverage, as well as 401(k) with company match.

Key Responsibilities
  • Become the subject matter expert on all administrative tasks related to your aligned account(s)
  • Document and manage all tasks in our internal systems
  • Schedule appointments and help coordinate shipments from pickup to delivery
  • Help resolve shipping issues with a high level of professionalism
Requirements
  • 1+ year customer service experience preferred
  • Hall of fame work ethic with a history of excellent attendance
  • Strong verbal communication skills face-to-face and over the phone
  • Proficient in Microsoft Office, including Word, Excel, and Outlook

This role is based at 200 Regency Executive Park Dr., Suite 100 & 200, Charlotte, NC 28273. We are looking for individuals who are passionate about delivering exceptional customer service and have a strong desire to grow their career within our organization.



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