Technical Account Manager III

At Anaconda Inc, we're on a mission to democratize data science and make it accessible to everyone. As a Technical Account Manager III, you'll play a critical role in helping our customers unlock the full potential of our platform and achieve their business goals.

• Serve as the primary technical and customer success contact for our customers, driving product adoption and fulfillment of customer objectives.
• Drive accountability within your book of business to drive customer retention, improve NPS, and increase customer revenue.
• Forge strong relationships with customer stakeholders and internal teams to achieve successful implementation.
• Work collaboratively across cross-functional internal teams to mitigate risk, build customer relationships, expand adoption, drive renewals, and growth.
• Demonstrate a deep understanding of the market forces affecting our customers and offer insight into ways Anaconda can provide greater value in helping our customers meet their business goals.
• Identify new use cases, services engagements, product adoption, product consulting, and training opportunities.

• Minimum of 5 years of experience in customer service & support, customer operations, product development, account management, or customer success with proven technical expertise.
• Relationship management: the ability to manage a customer experience to a positive outcome.
• Excellent Communication skills (verbal and written).
• High emotional intelligence and empathy skills.
• Ability to perform in an ambiguous and fast-paced environment.
• Sense of urgency and tenacity.
• Tracking customer adoption rates and license add-ons.
• Ability to upsell current product offerings and propose professional service hours where applicable.
• Discuss and coordinate product upgrades and feature sets.
• Effective interdepartmental communication and collaboration.
• Must be proficient in the following:
  • Basic understanding of data science, ML, and/or AI; Python and environments;
  • Good understanding of Cloud Technologies (AWS, AKS, GCP);
  • Knowledge of Operating Systems (Linux/Unix);
  • Proficient in Networking components and tools (Routers, Firewalls, IP addresses);
  • Platform SaaS or On-Prem Experience;
  • Experience with a CRM tool and the ability to monitor customer activity and create reports.
• Bachelors degree. Experience with Linux platform(s), macOS, Cloud computing, and supporting technologies and products preferred.
• Willingness to travel to conduct onsite visits with customers (less than 25%).
• Team attitude: I am not done until WE are done.
• Embody our core values:
  • Great People
  • Great Product
  • Great Performance
• Care deeply about fostering an environment where people of all backgrounds and experiences can flourish.

• Experience working in a fast-paced startup environment.
• Experience working in an open-source, AI, or data science-oriented company.
• Technical certifications - Networking or Cloud etc.
• Knowledge of working with containers and or Kubernetes.

We offer a unique opportunity to translate strong open-source adoption and user enthusiasm into commercial product growth. Our dynamic company rewards high-performers, and we're on the cutting edge of enterprise application of data science, machine learning, and AI. Collaborative team environment that values multiple perspectives and clear thinking. Employees-first culture. Medical*, Dental*, Vision*, HSA*, Life* and 401K*. Paid parental leave - both parents. Monthly productivity stipend. Quarterly Snake days (company-wide bonus day off). 100% remote. An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anaconda, Inc. (We, Us) are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes. By clicking Submit Application, you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation (GDPR) and the version of the GDPR retained in UK law (the UK GDPR) the Data Controller is Sydney Artt. This job post expires 30 days from its original post date. #J-18808-Ljbffr