Guest Services Team Member

4 weeks ago

Los Angeles, United States The Sports Facilities Companies Full time
Job Summary

The Guest Services Team Member at The Skating Edge Ice Arena is a key role in providing exceptional customer service to patrons, ensuring a positive and enjoyable experience. This position involves assisting guests with inquiries, handling ticket sales and concessions, and maintaining a welcoming and safe environment within the facility.

Key Responsibilities
  • Provide courteous and friendly service to all guests
  • Sell tickets for events, including public skating sessions, hockey games, and other activities
  • Register guests and process payments for leagues, camps, clinics, drop-in, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Record waivers and event information
  • Record event scores (tournaments/leagues) and print game sheets on a daily basis
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned
Requirements
  • Must be at least 18 years of age
  • Possess a valid Driver's License
  • Ability to drive a multi-passenger golf cart
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Must have excellent guest service skills
  • Must be detail-oriented and have outstanding organizational skills
  • Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
  • Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
  • Must work well with others
  • Must take personal initiative for the betterment of the team and venue
  • Commitment to the safety and well-being of others
  • Customer service and cash handling experience preferred
Working Conditions and Physical Demands
  • Must be able to lift 20 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Work is performed in an ice arena environment, which includes cold temperatures and varying noise levels
  • Will be required to operate a computer
  • Facility has intermittent noise

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