Technology Solutions Expert

2 weeks ago


Grand Forks, North Dakota, United States Dakota Aircraft Corporation Full time

Job Summary:

The Dakota Aircraft Corporation seeks a skilled Technology Solutions Expert to support its Information Technology needs. Located in Grand Forks, North Dakota, this role provides guidance for end-user computing and troubleshooting.

About the Role:

  • Provide timely and creative solutions to end-user computing problems
  • Document solutions and develop user guidelines/training
  • Evaluate business/technical needs and recommend solutions

About You:

  • Associate's degree in a computer-related field or equivalent education and experience
  • Experience providing technical support preferred
  • ITIL Foundation Certification is preferred

Competencies:

  • Manages Complexity – analyzes situations, uncovers root causes, evaluates pros and cons of different solution options
  • Communicating Effectively – transparent and honest communications, attentive listening, encourages diverse ideas and opinions
  • Customer Focus – gains insight into customer needs, identifies opportunities to benefit the customer
  • Situational Adaptability – picks up on situation cues, adjusts in the moment, understands different approaches for different circumstances

What We Offer:

  • $65,000 - $80,000 per year (estimated salary range)
  • 401(k) Plan with dollar-for-dollar match up to 5%
  • Group term life, short- and long-term disability insurance
  • Comprehensive health coverage, including medical, vision, dental, and dependent coverage options
  • Generous PTO, employee referral bonus, career development opportunities, exclusive discounts, and community engagement

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