Technology Solutions Expert
2 weeks ago
Job Summary:
The Dakota Aircraft Corporation seeks a skilled Technology Solutions Expert to support its Information Technology needs. Located in Grand Forks, North Dakota, this role provides guidance for end-user computing and troubleshooting.
About the Role:
- Provide timely and creative solutions to end-user computing problems
- Document solutions and develop user guidelines/training
- Evaluate business/technical needs and recommend solutions
About You:
- Associate's degree in a computer-related field or equivalent education and experience
- Experience providing technical support preferred
- ITIL Foundation Certification is preferred
Competencies:
- Manages Complexity – analyzes situations, uncovers root causes, evaluates pros and cons of different solution options
- Communicating Effectively – transparent and honest communications, attentive listening, encourages diverse ideas and opinions
- Customer Focus – gains insight into customer needs, identifies opportunities to benefit the customer
- Situational Adaptability – picks up on situation cues, adjusts in the moment, understands different approaches for different circumstances
What We Offer:
- $65,000 - $80,000 per year (estimated salary range)
- 401(k) Plan with dollar-for-dollar match up to 5%
- Group term life, short- and long-term disability insurance
- Comprehensive health coverage, including medical, vision, dental, and dependent coverage options
- Generous PTO, employee referral bonus, career development opportunities, exclusive discounts, and community engagement
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