IT Operations Expert

2 days ago


Grand Forks, North Dakota, United States QinetiQ Full time

Company Overview

We are a world-class team of professionals who deliver next-generation technology and products in robotic and autonomous platforms, ground, soldier, and maritime systems in 50+ locations worldwide.

Much of our work contributes to innovative research in the fields of sensor science, signal processing, data fusion, artificial intelligence, machine learning, and augmented reality.

We work together to explore new ways of protecting the American Warfighter, Security Forces, and Allies.

Why Choose QinetiQ US?

We offer a unique working environment where teams blend different perspectives, disciplines, and technologies to discover new ways of solving complex problems.

In our diverse and inclusive environment, you can be authentic, feel valued, be respected, and realize your full potential.

We support you with workplace flexibility, a commitment to the health and well-being of you and your family, and opportunities to work with a purpose.

Position Overview

We are seeking an IT Operations Analyst to support our Space Development Agency (SDA) team.

The SDA is the Department of Defense's constructive disruptor for space acquisition.

Our team delivers space-based capabilities to the joint warfighter to support terrestrial missions through development, fielding, and operation of the Proliferated Warfighter Space Architecture.

Key Responsibilities

  • Provide customer-focused support as the primary liaison for questions, tickets, support, and actions between SDA staff and local network service providers.
  • Assist with planning, acquisition, installation, maintenance, and operation of information management systems, infrastructure, hardware, and software.
  • Support the management of all aspects of Enterprise Operations-supported IT to ensure efficient and responsive agency operations.
  • Coordinate and support the SDA property manager with collecting, tracking, and reporting property accountability of all Enterprise Operations-supported IT equipment and software.
  • Collect IT requirements and coordinate IT resources for incoming SDA staff, as needed.
  • Develop short- and long-term plans for appropriation of, assignment of, and operations of communication equipment and office/IT equipment to support the agency's mission.
  • Work with the local service provider to support SDA's IT needs, including supporting the process of provisioning new accounts and deployment of equipment.
  • Coordinate and submit IT tickets and services, fix technology and access-related issues, process new employees, and in general maintain a well-functioning IT infrastructure across SDA's IT.
  • Work hand-in-hand with Enterprise Operations' other local staff to ensure coordinated and comprehensive support is delivered.
  • Support the coordination, receipt, and delivery of office supplies and IT and office supplies in collaboration with the Records Management and Business Operations Management teams.
  • Escort uncleared guests and vendors, as needed.
  • Support other administrative duties on behalf of Enterprise Operations, as needed.

Required Qualifications

  • BA or BS or Technical Certifications equivalent required.
  • TS/SCI required.
  • 8 + years directly related experience.
  • CompTIA Security+ certification required.
  • Excellent customer service skills.
  • Ability to work in a fast-paced environment.

Company EEO Statement

Accessibility/Accommodation:

If because of a medical condition or disability you need a reasonable accommodation for any part of the employment process, please send an e-mail to staffing@us.QinetiQ.com or call (540) 658-2720 Opt. 4 and let us know the nature of your request and contact information.

QinetiQ US is an Equal Opportunity/Affirmative Action employer. All Qualified Applicants will receive equal consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.


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