Customer Service Representative
4 days ago
Deliver Exceptional Customer Experiences
As a Customer Service Associate at Lowe's, you will play a critical role in ensuring customers have a positive experience with our company. Your primary responsibility will be to provide top-notch customer service, process orders and deliveries accurately, and maintain a safe and stocked store environment.
This role requires a strong ability to work in a fast-paced environment, multitask, and prioritize tasks effectively. You will be responsible for validating loading tickets, processing orders and deliveries accurately, and engaging in safe work practices.
Key Responsibilities:
- Provide friendly and professional customer service, welcoming customers to Lowe's and helping with home improvement project needs.
- Validate loading tickets and process orders and deliveries accurately to ensure customers receive merchandise as expected and in a timely manner.
- Engage in safe work practices and encourage others to do the same.
- Work in one of the following areas: Appliances, Cabinets, Flooring, Live Nursery, Millwork, Fashion Plumbing, Outlet, Tool Rental, Pro, or Windows & Walls.
Requirements:
- 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- 6 months experience using common retail technology, such as smart phones and tablets.
- Ability to obtain sales related licensure or registration as may be required by law.
- Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Preferred Qualifications:
- 6 months of sales experience identifying and selling products based on customer needs.
- 6 months of retail experience providing customer service, including identifying and resolving customer issues.
- Bilingual skills, if applicable to the store.
- Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials).
Pay Range: $18.40 per hour
Lowe's is an Equal Opportunity Employer
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