Flight Communications Specialist

3 days ago


Philadelphia, Pennsylvania, United States Pennsylvania Medicine Full time
Job Summary:
Pennsylvania Medicine is seeking a skilled Flight Communications Specialist to join our team. In this role, you will play a critical part in ensuring the safe and efficient transportation of patients via helicopter or ground transport. As a key member of our communications center, you will be responsible for receiving and coordinating emergent and non-emergent telephone requests for patient transport while demonstrating exceptional customer service skills.

About Us:
Pennsylvania Medicine is dedicated to providing the highest level of care to our patients. We are committed to innovation, education, and collaboration to make medical advances that help people live longer, healthier lives.

Your Role:
As a Flight Communications Specialist, you will be responsible for:
  • Receiving and coordinating emergent and non-emergent telephone requests for patient transport
  • Assigning and dispatching air or ground medical transport assets to best service the requestor's needs
  • Serving as the primary connection between PennSTAR Flight crew members and the resources they require to complete their mission
  • Cross-functional communications support between the aviation, clinical, maintenance, and administrative departments to coordinate services

Requirements:
To be successful in this role, you will need:
  • Excellent telephone communication skills
  • Ability to work independently and interdependently
  • Ability to remain calm in stressful situations
  • Strong medical terminology knowledge
  • Computer entry experience and good typing skills
  • Basic computer data entry skills
  • Knowledge of Computerized Aided Dispatch systems and Microsoft Office preferred
  • Current certifications (EMT or higher, EMD or NAACS Certified Flight Communications Course or equivalent)
  • Current CPR certification
  • High School Diploma or equivalent
  • Ability to read, write, speak, and comprehend the English language without restriction

Compensation and Benefits:
We offer a comprehensive compensation package, including an estimated salary range of $60,000-$80,000 per year, depending on experience. Additionally, we provide a range of benefits, including prepaid tuition assistance, employee wellness programs, and opportunities for professional growth and development.

Join Our Team:
We believe that the best care for our patients starts with the best care for our employees. If you are passionate about delivering exceptional patient care and working collaboratively as part of a dynamic team, we encourage you to apply for this exciting opportunity.

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