Service Excellence Specialist

1 week ago


Somerset, New Jersey, United States Marriott International Inc Full time

About Our Company:

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At Marriott International Inc., we believe that our associates are the backbone of our success. That's why we're committed to providing opportunities for growth, development, and recognition.

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Salary: $40,000 - $50,000 per year, depending on location and experience

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About the Role:

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We're looking for a Service Excellence Specialist to join our team at Residence Inn Somerset. As a key member of our staff, you'll be responsible for delivering exceptional service to our guests, ensuring their stay is comfortable and memorable.

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Key Responsibilities:

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  • Process operational needs and address guest requests in a timely and professional manner">
  • Complete reports and provide quality meals as required">
  • Move around the hotel and take ownership of the guest experience in main areas">
  • Empower guests with information about local attractions and services">
  • Maintain confidentiality and protect company assets">
  • Ensure uniform, personal appearance, and communication are professional">
  • Work independently and collaboratively as part of a team">
  • Be available to work flexible hours, including evenings and weekends">
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Requirements:

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To be successful in this role, you'll need:

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  • A high school diploma or equivalent">
  • No related work experience is necessary, but a willingness to learn and grow is essential">
  • Excellent communication and interpersonal skills">
  • The ability to work in a fast-paced environment and multitask effectively">
  • A commitment to providing exceptional customer service">
  • The ability to lift objects weighing up to 25 pounds without assistance">
  • Basic computer skills and proficiency in Microsoft Office">
  • A valid driver's license (if applicable)">
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Benefits:

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We offer a range of benefits to our employees, including:

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  • Competitive salary and bonus structure">
  • Opportunities for career growth and professional development">
  • Comprehensive health and wellness program">
  • 401(k) matching and retirement plan">
  • Employee discounts and perks">
  • Paid time off and holidays">
  • Life insurance and disability coverage">
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How to Apply:

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If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today



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