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Gate Security Officer

2 months ago

Kissimmee, Florida, United States Holidayinnclub Full time

**Job Summary**

This position will be responsible for performing gate operation and access control duties to ensure the safety and security of guests and employees, protect Holiday Inn Club assets, and to maximize the amount of safety and security provided for guests and employees, while maintaining access control to resort property.

**Key Responsibilities**

• Greet guests warmly and offer advice and guidance regarding the resort.

• Ensure all guests receive directions on how to reach their intended destinations.

• Identify and engage any suspicious person(s) who may attempt to access the property under false pretenses and verify their purpose for being on the property.

• Greet employees arriving for work by confirming they possess their active employee ID card.

• Greet incoming warehouse deliveries, confirm they are vendors and provide appropriate directions to the drivers.

• Coordinate with security officers during emergency situations to ensure arriving emergency vehicles receive directions on how to reach their intended destinations in a timely manner.

**Requirements**

• Strong customer service background.

• Two years of hotel or retail experience with high customer contact preferred.