Customer Service Associate

7 days ago


Reading, Pennsylvania, United States MSCCN Full time
Role Overview
PennDOT is seeking a skilled Customer Care Representative to join their team in Berks County. As a Customer Service Associate, you will be responsible for upholding a positive image of the department while providing comprehensive information to the public. This role requires exceptional communication skills and the ability to work in a fast-paced environment.

Responsibilities
- Address a diverse range of inquiries related to the Bureau of Motor Vehicles (BMV), the Bureau of Driver Licensing (BDL), and other designated areas of PennDOT.
- Process and clarify intricate information across various functions, utilizing available reference materials and systems.

Requirements
- One year of experience as a Clerical Assistant 2 or equivalent combination of experience and training.
- Ability to travel to Harrisburg for a minimum of 5 weeks for training and orientation.

Benefits
- Full-time employment with 80 hours bi-weekly.
- Salary: $45,000 - $55,000 per year.

About MSCCN
MSCCN values diversity and inclusion. We are committed to creating a workplace where everyone feels valued and respected.

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