HVAC Service Representative

1 month ago


Dallas, Texas, United States Moss Mechanical Full time
About Moss Mechanical

Moss Mechanical is a family-owned business with a rich history in the HVAC industry. We pride ourselves on delivering exceptional service and quality workmanship to our customers.

Job Summary

We are seeking a highly motivated and organized Client Services Specialist/Dispatcher to join our team. As a key member of our support team, you will be responsible for scheduling service requests, dispatching technicians, and handling client complaints in a professional and courteous manner.

Key Responsibilities:
  • Receive and respond to incoming calls in a timely and professional manner
  • Schedule appointments and assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed, including cross-training in related positions
Requirements:
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Outgoing and memorable client services skills
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus
What We Offer:
  • An incredible culture built on our core values
  • Competitive pay and solid benefits
  • On-site fitness center, basketball and pickleball courts, and personal training
  • Awesome clients and great projects
Benefits:
  • Medical, dental, and vision coverage
  • Multiple health plan options
  • 401(k) with a company match
  • Paid time off


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