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IT Support Specialist

1 month ago

Towson, Maryland, United States The Cornerstone Professional Group, LLC Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at The Cornerstone Professional Group, LLC. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their IT systems are running smoothly and efficiently.

Key Responsibilities:

  • Provide timely and effective technical support to clients via phone, email, and remote desktop connections.
  • Troubleshoot and resolve complex technical issues related to hardware, software, and network infrastructure.
  • Collaborate with internal teams to identify and implement process improvements.
  • Develop and maintain accurate and detailed documentation of technical issues and resolutions.
  • Participate in on-call rotation to provide after-hours support as needed.

Requirements:

  • 3+ years of experience in IT support or a related field.
  • Strong knowledge of Windows operating systems, network infrastructure, and software applications.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

How to Apply:

If you are a motivated and detail-oriented IT professional looking for a new challenge, please submit your resume and cover letter to [insert contact information].