Customer Care Operations Coordinator
6 days ago
Danaher Corporation is a leader in the Life Sciences industry, empowering those seeking answers to life's most important scientific and healthcare questions. With a legacy spanning 80+ years, we have long been a trusted partner to our customers. Our Global Service Center organization provides exceptional customer service to our customers, channel partners, and the Global Service Team.
Key Responsibilities
* Provide best-in-class support to our customers, channel partners, and the Global Service Team. * Interact with customers over the phone and/or via email to identify needs and determine appropriate action. * Process service orders, document customer complaints, and respond to customer service needs, including shipment, billing, and warranty issues, and basic product inquiries. * Provide in-house training on non-technical customer support. The hourly range for this role is $22.00-$25.00/hour. We offer a competitive salary and a comprehensive package of benefits including paid time off, medical/dental/vision insurance, and 401(k) to eligible employees.
Requirements
* High school diploma or equivalent * At least 1 year of direct customer service experience * Proficiency with Microsoft Word and Excel It would be a plus if you also possess previous experience in: * Excellent interpersonal communication skills and attention to detail * Experience with Oracle/Service Max software applications.
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