Customer Accounts Representative
2 weeks ago
Aaron's Family of Companies is seeking a highly skilled Customer Accounts Advisor to join our team. As a Customer Accounts Advisor, you will play a key role in assisting the Customer Accounts Department with lease agreement renewals and supporting the overall needs of the store.
Key Responsibilities:- Attain and maintain customers' accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
- Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone.
- Sell customers on the benefits of timely lease agreement renewal payments.
- Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals.
- Assist with merchandise returns and guest deliveries as directed by management.
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned.
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
- Load, secure and protect product in company vehicle.
- Safely operate company vehicle.
- Assist the Sales Team as needed.
- United States at least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy; including satisfactory MVR (driving record). Canada at least the age of 18.
- Must meet DOT requirements to obtain certification in required states (United States).
- Ability to work schedule of hours varying from 8 am to 9 pm.
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
- Two years of retail/customer service experience preferred.
- High School diploma or equivalent preferred.
- Excellent interpersonal and communication skills.
- High energy with the ability to effectively perform all functions of the store and multitasking effectively.
- Proper telephone etiquette.
- Uphold the Aaron's Brand and protect company assets.
- Maintain a professional appearance.
- Proficient computer skills.
Aaron's Customer Account Advisors serve as coaches to our customers, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and face-to-face to help bring them one-step closer to ownership.
Skills for Success:
- Customer Account Advisors can connect and relate well to people, demonstrate empathy, listen attentively, explain things simply and easily, and successfully navigate difficult conversations.
- Strong multi-tasking, organizational, negotiation and persuasion skills are necessary.
The Work:
Aaron's Family of Companies is committed to creating strong personal connections for life. We offer a range of benefits, including:
- 401(k) Plan
- Life Insurance
- Medical, Dental, & Vision Insurance
- Paid Time Off
- Discounts and stock purchasing plan
- Direct Deposit
- Sundays Off
Discover our commitment to keeping our community healthy, refreshed, and engaged.
Apply today to join our team and become a Customer Accounts Advisor at Aaron's Family of Companies
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