Banking Associate

4 weeks ago


Montclair, New Jersey, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Citizens Teller. As a key member of our branch team, you will play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Greet customers in our lobbies and provide personalized service to meet their needs
  • Demonstrate how to use our mobile app and ATMs to complete simple transactions
  • Create amazing experiences for our customers by providing personalized advice and solutions
  • Meet quarterly referral goals and confidently cash checks, process withdrawals and deposits
  • Follow all financial policies and procedures, including proper cash handling and state and local laws and regulations
What You'll Get
  • Meaningful work and relationships - Help customers with important financial decisions that impact their lives
  • Colleagues and leadership who listen to your ideas and feedback
  • Commitment to community - Give back with 4 hours of paid time off annually for volunteering, separate from regular PTO
  • Career opportunities, reward, and upskilling - See your hard work rewarded with promotions and opportunities to grow your career
  • Exceptional benefits - Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more
Requirements
  • High School degree or GED
  • Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
  • Strong listening and communication skills
  • Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
  • Ability to problem solve and provide solutions to customer issues
  • Customer-centric to deliver exceptional service
  • Comfortable with using digital technology to support the delivery of business goals
  • Ability to work branch hours, which can include weekends and evenings
  • Completion of a video interview assessment as part of the application
Preferred Skills/Experience
  • 6 months of experience processing transactions (cash and/or digital payments)
  • Motivates others, like teammates, business partners, and specialists, through collaboration
  • Process-oriented, energetic, detail-oriented and ability to multitask effectively
Work Schedule and Pay Transparency

The salary range for this position is $19.55- $25.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.


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