Automotive Service Advisor

4 weeks ago


Winter Park, Florida, United States Holler Classic Full time
Job Summary:

As a Service Advisor at Holler Classic, you will play a critical role in ensuring our customers receive exceptional service and care for their vehicles. We are seeking an experienced Service Advisor to join our team and provide top-notch support to our customers.

Key Responsibilities:
  • Greet customers and obtain necessary information about their vehicles.
  • Determine the nature of the desired service and/or complaint, promoting the sales of labor, parts, and accessories while maintaining a customer-centric approach.
  • Write or type clear and precise repair instructions on the repair order for the technician.
  • Provide estimates for labor and parts, and communicate with dispatch to determine the status of jobs throughout the day.
  • Telephone or text customers when jobs are finished and discuss the work completed.
  • Cooperate with all other dealership personnel necessary to guarantee quality service.
  • Coordinate with manufacturers and/or extended warranty companies to obtain approval in advance of repairs and take necessary precautions to ensure payment.
  • Be knowledgeable of the products we sell and the various warranties on them.
  • Satisfy customers' immediate service needs, using low-key, high-integrity methods to present additional needed services.
  • Meet or exceed sales quotas set by management.
  • Test drive vehicles to ensure technicians have fixed problems, reducing comebacks and increasing customer satisfaction.

Requirements:
  • High School Diploma
  • 3-5 years of dealership Service Advisor experience
  • Reliable transportation
  • Valid driver's license with an acceptable driving record
  • Pass background screening requirements

Benefits:
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off after 6 months
  • Referral Program
  • Associate Discount Program

Work Environment:
  • Ability to work a flexible schedule

Pay:
Pay plan will be discussed during the interview.

Holler Classic is an equal opportunity employer and welcomes applications from diverse candidates.

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