Automotive Service Advisor
4 weeks ago
As a Service Advisor at Holler Classic, you will play a critical role in ensuring our customers receive exceptional service and care for their vehicles. We are seeking an experienced Service Advisor to join our team and provide top-notch support to our customers.
Key Responsibilities:
- Greet customers and obtain necessary information about their vehicles.
- Determine the nature of the desired service and/or complaint, promoting the sales of labor, parts, and accessories while maintaining a customer-centric approach.
- Write or type clear and precise repair instructions on the repair order for the technician.
- Provide estimates for labor and parts, and communicate with dispatch to determine the status of jobs throughout the day.
- Telephone or text customers when jobs are finished and discuss the work completed.
- Cooperate with all other dealership personnel necessary to guarantee quality service.
- Coordinate with manufacturers and/or extended warranty companies to obtain approval in advance of repairs and take necessary precautions to ensure payment.
- Be knowledgeable of the products we sell and the various warranties on them.
- Satisfy customers' immediate service needs, using low-key, high-integrity methods to present additional needed services.
- Meet or exceed sales quotas set by management.
- Test drive vehicles to ensure technicians have fixed problems, reducing comebacks and increasing customer satisfaction.
Requirements:
- High School Diploma
- 3-5 years of dealership Service Advisor experience
- Reliable transportation
- Valid driver's license with an acceptable driving record
- Pass background screening requirements
Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off after 6 months
- Referral Program
- Associate Discount Program
Work Environment:
- Ability to work a flexible schedule
Pay:
Pay plan will be discussed during the interview.
Holler Classic is an equal opportunity employer and welcomes applications from diverse candidates.
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