Case Manager II

4 weeks ago

Oakland, California, United States LifeLong Medical Care Full time
Job Summary

We are seeking a highly skilled Case Manager II to join our team at LifeLong Medical Care. As a key member of our primary care interdisciplinary team, you will provide services for patients with complex care needs, conducting patient outreach, engagement, and psychosocial service assessment, and assisting in developing a patient-centered care plan.

Key Responsibilities
  • Conduct patient outreach and engagement to build effective relationships and assess strengths and needs.
  • Develop and implement patient-centered care plans, ensuring alignment with patients' values and expressed goals of care.
  • Provide and facilitate referrals for internal and external resources, and collaborate with patients to complete required applications, forms, or releases of information.
  • Maintain a patient caseload in accordance with LifeLong standards for the specific population served or site requirements.
  • Utilize data registries and reports to manage caseload, meet program requirements, maintain grant deliverables, and promote high-quality care.
  • Provide health education and training to patients, including harm reduction and disease risk-mitigation strategies that empower patients to manage their own health and wellness.
  • Assist patients with accessing and retaining public benefits and insurance, and affordable/subsidized housing.
  • Respectfully and routinely communicate with patients, their care team members, external partners, and identified social supports.
  • Maintain knowledge of patients' medical/behavioral health treatment plans and facilitate utilization of services by providing resources such as accompaniment, transportation, in-home care, reminder calls, etc.
  • Participate in team meetings to coordinate care, support patient goals, and reducing barriers to accessing services.
  • Advocate on behalf of patients to get their needs met and/or support patients to learn advocacy strategies for themselves.
Requirements
  • High School diploma or GED.
  • At least two (2) years of progressively responsible work or volunteer experience in a community-based health care or social work setting or at least one (1) year of experience as a Case Manager I or equivalent position.
  • Proficient skills using Microsoft Office applications like Word, Excel, and Outlook, as well as the ability to work in and/or manage databases.
  • Access to reliable transportation with current license and insurance.
Preferred Qualifications
  • Bachelor's Degree in Social Work, Health or Human Services field.
  • Lived experience of homelessness, incarceration, foster care, mental health services, substance use services, or addiction, or as a close family member of someone who has this experience.
  • Bilingual English/Spanish.

We offer a competitive salary and excellent benefits, including medical, dental, vision, generous leave benefits, Flexible Spending Accounts, and a 403(b) retirement savings plan. If you are passionate about providing high-quality care to patients with complex needs, we encourage you to apply for this exciting opportunity to join our team at LifeLong Medical Care.

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