Expert Customer Support Specialist
2 days ago
Job Title: Help Desk Analyst
Job Summary:
We are seeking a skilled Help Desk Analyst to join our team at Arkos Health. The successful candidate will be responsible for providing exceptional customer support to our employees and clients via phone, email, or chat. They will troubleshoot and resolve computer, application, system, access, or performance issues, and develop and optimize processes to achieve service level requirements and performance goals.
Responsibilities:
- Record end-user requests in the Incident Tracking System Freshservice
- Provide Level 1 support services for end-user requests, including troubleshooting activities and advocacy for the end-user
- Escalate end-user requests to the appropriate support group as necessary
- Monitor system-wide issues and Cart statuses, working with Arkos IT Managers and Director to provide timely notification of problem occurrences, updates, and resolutions
- Maintain a working knowledge of computer technology, network systems, standard software, Arkos 360, telemedicine carts, and technologies
- Act as a resource of technical information to the end-user community
- Monitor the Arkos call queues to ensure timely retrieval of end-user requests
- Assist the IT Director and IT Managers with day-to-day operations within the Help Desk and customer support
- Apply process improvement to increase product and service quality to achieve business objectives
Requirements:
- Bachelor's degree in business administration, computer information systems, or a related field
- At least 1 year of related experience
- Proficient in Office 365 management and application usage
- Proficient in Azure Active Directory navigation, function, and management
- Experience with and understanding of cloud infrastructure, specifically SharePoint
- Demonstrate a thorough understanding of the fundamental tools and concepts of one of the information technology professional disciplines and apply that understanding to make independent practical contributions to IT work within a particular Arkos department or function
- Highly motivated to apply process improvement and increase product and service quality to achieve business objectives
Benefits:
- Employer-paid medical premiums at no cost to you
- Employer-paid dental premiums at no cost to you
- Employer-paid vision premiums at no cost to you
- Employer-paid short-term disability premiums at no cost to you
- Employer-paid life insurance premiums at no cost to you
- Employer matching 401(k)
- 15 days of annual combined sick/vacation and 9 days of holiday during your first year
- Your birthday off
EEO Statement:
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
-
Customer Support Specialist
2 days ago
Fargo, North Dakota, United States CRG Full timeCRG is currently seeking a highly skilled Customer Support Specialist to join our team in Fargo, North Dakota.The ideal candidate will possess strong customer service skills and the ability to work effectively in a fast-paced call center environment. The salary for this position is estimated to be around $20/hr.Key Responsibilities:Provide exceptional...
-
Client Services Support Expert
7 days ago
Fargo, North Dakota, United States Bell Bank Full time**Overview:**Bell Bank is a leading financial institution that offers a range of banking services to individuals and businesses. We are seeking a skilled Client Services Support Expert to join our team and provide exceptional support to our commercial clients and internal employees.Key Responsibilities:Provide technical support for online banking, mobile...
-
Medical Device Specialist
4 days ago
Fargo, North Dakota, United States accordance search group Full timeJob DescriptionServing as a Key Resource for Orthopedic SurgeonsWe are seeking a highly skilled Medical Device Specialist to provide expert support to our team of orthopedic surgeons. As a Clinical Specialist, you will play a vital role in ensuring the safe and effective use of our medical devices in minimally invasive spine procedures.Your...
-
Diagnostic Imaging Specialist
5 days ago
Fargo, North Dakota, United States Lark Medical Staffing Full timeLark Medical Staffing is a leading provider of travel healthcare staffing solutions. We are seeking a highly skilled Diagnostic Imaging Specialist to join our team in Fargo, North Dakota.About the JobThis 13-week contract position involves working as an Echo Cardiogram Expert, performing diagnostic imaging procedures using ultrasound technology. The...
-
Fitness Support Specialist
1 week ago
Fargo, North Dakota, United States Planet Fitness Full timeJob OverviewAs a Fitness Support Specialist at Planet Fitness, you will play a crucial role in delivering exceptional customer service to our members and ensuring their experience is nothing short of outstanding. With your passion for fitness and health, you will be the face of our brand, promoting a positive and welcoming atmosphere within our clubs.
-
Customer Order Fulfillment Specialist
4 days ago
Fargo, North Dakota, United States Walmart Full timeJob OverviewWe are seeking a skilled Customer Order Fulfillment Specialist to join our team. As a key member of our online order fulfillment team, you will be responsible for locating, preparing, and packaging merchandise to ensure accurate orders prior to pick up.About the RoleFulfill online orders with precision and efficiencyWork effectively in a...
-
Travel Physical Therapist Specialist
4 days ago
Fargo, North Dakota, United States Healthcare Support Full timeJob Title: Physical Therapist SpecialistAbout the JobWe are seeking a skilled Physical Therapist Specialist to join our team in Fargo, North Dakota.The ideal candidate will have a strong background in physical therapy and excellent communication skills.ResponsibilitiesProvide quality patient careDevelop and implement treatment plansCollaborate with...
-
Medical Imaging Specialist
1 week ago
Fargo, North Dakota, United States Cross Country Allied Full timeCross Country Allied is seeking a highly skilled Medical Imaging Specialist to work in Fargo, North Dakota. As an expert in ultrasound technology, you will play a vital role in taking images of patients' hearts using echocardiograms. This position is ideal for individuals who are passionate about providing exceptional patient care and want to explore new...
-
Card Payment Operations Specialist
4 days ago
Fargo, North Dakota, United States Choice Bank Full timeJob Summary:The Card Payment Operations Specialist will be responsible for ensuring compliance with our Visa and Mastercard debit and prepaid card programs within Choice Bank and through our Fintech Programs where we offer Banking as a Service relationships.About the Role:Own the onboarding of new card programs, changes to existing card programs, and ensure...
-
Oncology Clinical Expert
6 days ago
Fargo, North Dakota, United States Essentia Health Full timeEssentia Health is seeking an exceptional Oncology Clinical Specialist to join our team.Job DescriptionThis role involves providing comprehensive pharmaceutical care in both pediatric and adult oncology settings, teaching healthcare providers, developing medication management systems, and participating in drug therapy programs. The successful candidate will...
-
Clinical Support Specialist
7 days ago
Fargo, North Dakota, United States NTT DATA Full timeJob Overview">We are seeking a skilled Clinical Support Specialist to join our team in Fargo, North Dakota. This role will be part of our Provider Clinical Service Desk, handling inbound customer calls and supporting healthcare customers 24/7.">About NTT DATA">NTT DATA is a trusted global innovator of business and technology services, serving 75% of the...
-
To Go Specialist
6 days ago
Fargo, North Dakota, United States Red Lobster Full timeAre you looking for a career in the fast-paced food service industry? Red Lobster has an exciting opportunity for a To Go Specialist. As a key member of our team, you will be responsible for ensuring that our guests have a seamless and enjoyable takeout experience.In this role, you will work closely with other associates to prepare and package orders...
-
Behavior Support Specialist
6 days ago
Fargo, North Dakota, United States Fargo Public Schools Full timeFargo Public Schools is seeking a dedicated and skilled Behavior Support Specialist to join our team. This rewarding role requires the ability to work with students who require additional support in managing their behavior.We are looking for an individual who possesses strong communication and problem-solving skills, as well as the ability to maintain...
-
Behavior Support Specialist
6 days ago
Fargo, North Dakota, United States Fargo Public Schools Full timeJob OverviewFargo Public Schools is seeking a highly skilled and dedicated Behavior Support Specialist to join our team. This is a full-time position that offers a range of benefits and opportunities for professional growth.
-
Sales and Service Expert
6 days ago
Fargo, North Dakota, United States W.W. Wallwork Inc. Full timeJob OverviewWe are a subsidiary of W.W. Wallwork Inc., a company that has been built on the value of its people since 1921.Our success is driven by our employees, who consistently meet and exceed customer and vendor expectations.We strive to be a recognized leader in customer satisfaction, employee satisfaction, market dominance, and quality improvement.Our...
-
Expert Cabinet Finishing Specialist
5 days ago
Fargo, North Dakota, United States Wood Specialists Inc Full timeJob DescriptionWood Specialists Inc. is seeking an experienced cabinet finishing specialist with a minimum of 1 year of experience in the industry. This role requires strong knowledge of woodworking and the ability to safely operate hand and power tools. Additionally, the ideal candidate will be able to read and interpret plans, work independently or as part...
-
Office Support Specialist
6 days ago
Fargo, North Dakota, United States Fargo Public Schools Full timeJob OverviewFargo Public Schools is seeking an experienced and highly organized Office Support Specialist to join our team. As a key member of our administrative staff, you will provide critical support to the principal and assist with various tasks related to school operations.Salary and BenefitsThe estimated salary for this position is $24,441 - $30,669...
-
Customer Experience Specialist
5 days ago
West Fargo, North Dakota, United States Border Foods LLC Full timeAt Border Foods LLC, we're looking for a talented Team Member to join our team. This is an exciting opportunity to work in a fast-paced environment and provide exceptional customer service.We Offer:A competitive salary of $12-$15 per hourA range of benefits, including flexible scheduling, top pay in the industry, education programs, scholarship...
-
Commercial Banking Solutions Specialist
1 week ago
Fargo, North Dakota, United States Bell Bank Full time**Job Summary:**We are seeking a highly skilled Commercial Banking Solutions Specialist to join our team at Bell Bank. In this role, you will act as a liaison between retail, treasury management, and healthcare banking services, providing expert support to commercial clients and internal employees.Key Responsibilities:Facilitate communication between...
-
Pharmacy Assistant
6 days ago
Fargo, North Dakota, United States Thrifty White Pharmacy Full timeJob DescriptionWe are seeking a detail-oriented and customer-focused Pharmacy Clerk to join our team in #061 Fargo, North Dakota. As a full-time employee, you will be responsible for providing excellent customer service by completing sales transactions efficiently and accurately. You will also maintain clean and organized pharmacy work areas, greet customers...