Data Architect, Cassandra

2 weeks ago


Edison, New Jersey, United States TEPHRA Full time
Job Description

We are seeking a highly skilled Data Architect, Cassandra to join our team at TEPHRA. As a key member of our Contact Center Solutions team, you will be responsible for developing and implementing cutting-edge solutions in the BFSI vertical.

Responsibilities
  • Design and implement Contact Center solutions that drive exceptional customer experience, reduce costs, and grow the business.
  • Collaborate with customers to understand their business needs and develop creative solutions using analytical tools.
  • Work in a fast-paced environment to deliver high-quality results.
  • Conduct discovery workshops, trainings, and demos to customers on various Contact Center offerings.
  • Develop and articulate strategies for integrating and communicating between various systems in the ecosystem.
  • Work with partners to create winning solution sets for customers.
  • Identify and capture best practices across customers and replicate them for future success.
Qualifications

We are looking for a candidate with a strong background in Contact Center technologies and a business mindset. The ideal candidate will have:

  • Minimum 10+ years of experience in technologies such as Omni-channel, Automation & Customer Journey Analytics, WFO, CRM.
  • Working knowledge of popular communications protocols and APIs.
  • Experience working with BFSI customers.

Prior experience with technologies such as On-Prem Avaya, Cisco, Genesys, Cloud: AWS Connect, Twillio, RingCentral, Five9, 8x8, Serenova is a plus.



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