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Client Services Associate

2 months ago

Chicago, Illinois, United States Beacon Hill Full time
Unlock Your Potential as a Client Services Associate

Beacon Hill is seeking a highly motivated and customer-centric Client Services Associate to join our dynamic team in River North. As a key player in delivering an outstanding product experience, you will support our US-based customers using our cloud-based software.

Key Responsibilities:
  • Enhance Customer Service Standards: Set new benchmarks for excellence in interactions and drive customer satisfaction.
  • Onboarding and Training: Assist customers with onboarding, training, and education on the platform to ensure seamless adoption.
  • Technical Support: Respond to technical questions and serve as a reliable advisor on our products, providing expert guidance and solutions.
  • Upselling Opportunities: Discover and capitalize on upselling opportunities to boost revenue and drive business growth.
  • Customer Success Stories: Collect and disseminate customer success stories to showcase the value of our products and services.
  • Process Improvement: Offer insights to refine processes across teams, driving efficiency and effectiveness.

You:

  • 1+ year of experience in a client services role within the tech industry.
  • Energetic and driven individuals eager to grow in the tech industry.
  • Proven experience in customer-centric roles.
  • A curious mindset, viewing challenges as opportunities.
  • Strong digital proficiency (MS Suite, Slack, CRM tools).
  • Excellent communication skills.