Sales Support Representative

2 weeks ago


Halethorpe, Maryland, United States Ferguson Enterprises Full time
Job Summary

Ferguson Enterprises is seeking a motivated and detail-oriented Sales Support Representative to join our team. As a Sales Support Representative, you will play a critical role in supporting our residential trade customer group by providing exceptional customer service, answering sales calls, and assisting with behind-the-scenes sales functions.

Key Responsibilities
  • Provide outstanding customer service to residential trade customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Assist with sales calls, providing general information and addressing customer concerns or questions.
  • Help customers by recommending the best products and solutions to support their needs.
  • Present job quotes and provide accurate pricing and inventory information to customers.
  • Use customer relationship management (CRM) system and phone system effectively.
  • Work together with Sales associates to provide exceptional customer service for both existing and prospective customers.
Requirements
  • Prior sales experience is strongly preferred.
  • 0-3 years customer service experience is preferred.
  • Plumbing and/or HVAC industry experience is a plus.
  • A desire to learn with a drive to succeed.
  • Passion for collaboration and desire to assist customers across the team.
  • Ability to build long-lasting relationships while balancing business and customer needs.
  • Drive to act and respond quickly to customer needs and make decisions in a timely manner.
  • General digital literacy including Microsoft Office.
  • Strong written and verbal communication skills.
  • Bilingual a plus.
What We Offer
  • A comprehensive 8-week training program to ensure your success in the role.
  • Opportunities for professional and personal growth, with a focus on promoting from within.
  • A competitive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match.
  • A holistic approach to benefits plans and programs that support the mental, physical, and financial well-being of our associates.
Pay Range

$31.41 per hour (estimated monthly salary for salaried roles)

This role is bonus or incentive plan eligible.

Ferguson complies with all wage regulations and may offer a higher starting wage in certain locations based on local or state wage requirements.



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