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Dental Office Manager
2 months ago
We are seeking a highly skilled and dynamic Dental Office Manager to oversee our rapidly growing practice in North Austin. The ideal candidate will bring a high level of emotional intelligence, excellent problem-solving abilities, and a passion for providing exceptional patient care.
Key Responsibilities- Patient Interaction: Greet incoming patients warmly and professionally, ensuring a welcoming atmosphere. Assist with office tours and explain available amenities to new patients.
- Office Setup: Open the office and prepare the lobby for patient success, including setting up front desk equipment and managing lobby music.
- Positive Environment: Foster a positive and motivating work environment to enhance team morale and patient satisfaction.
- Daily Operations Management: Oversee all day-to-day operations, including managing employee and patient relations, achieving operational goals, and ensuring compliance with company policies.
- Productivity and Profitability: Manage the overall productivity and profitability of the practice, including patient scheduling, staff productivity, and financial collections.
- Patient Growth and Retention: Support sales, marketing, and promotional programs to increase patient growth and retention.
- Operational Standards: Ensure successful execution of operational standards, including adherence to established company policies and procedures.
- Customer Service: Address and resolve all patient service issues to ensure excellent guest satisfaction.
- Team Management: Create and manage staff schedules, conduct performance reviews, and oversee staff development.
- Financial Assistance: Present treatment plans and assist patients in overcoming financial obstacles as needed.
- Reporting: Complete daily and monthly reporting to track office performance and financial metrics.
- Interdepartmental Communication: Attend meetings and collaborate with other departments to ensure cohesive practice operations.
- Experience: Minimum of 2 years in dental office management.
- Emotional Intelligence: High EQ to manage interpersonal relationships and enhance team dynamics.
- HR Knowledge: General understanding of HR policies, including performance reviews.
- Dental Insurance Expertise: Expert knowledge of dental insurance processes and procedures.
- Attention to Detail: Strong attention to detail in all aspects of office management.
- Problem-Solving Skills: Exemplary problem-solving, communication, and time-management skills.
- Technical Skills: Tech-savvy with experience in office software; Open Dental experience is a plus.
- Adaptability: Comfortable in a fast-paced environment and able to handle multiple tasks efficiently.
We're a fun, hip, and inclusive dental practice that takes the fear and anxiety out of visiting the dentist. We're serious about what we do, but we also believe in making office visits as enjoyable as possible for our patients. If you're a motivated and experienced professional looking for a new challenge, we'd love to hear from you.
