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Case Management Department Manager
2 months ago
Job Summary:
The Manager of Case Management serves as a key resource for the case management team and other departments. This leadership position is responsible for providing direct supervision of the case management staff and ensuring the effective delivery of case management services.
Key Responsibilities:
- Provides support and oversight to the case management staff, including coaching and mentoring as needed.
- Collaborates with the Director of Case Management to ensure staff completes annual competencies and education as assigned.
- Effective and appropriate communication with case management staff, providers, healthcare team, patient, and family.
- Assists the Director of Case Management with collection of data for the UM Committee and other reports.
- Collects data and other metrics as requested by the Director of Case Management. Monitors productivity and regulatory compliance.
- Provides guidance to staff and others.
- Establishes and maintains effective relationships with department heads, nursing managers and staff, administrative staff and administrators.
- Displays role modeling behavior.
- Establishes clear expectations around accountability and ownership.
- Contributes to workload distribution.
- Assists with onboarding new hires.
- Participates in Interdisciplinary Rounds.
- Displays effective communication skills.
- Supports the Director of Case Management and assists with other job duties as requested.
- Demonstrates knowledge of HIPAA guidelines and utilizes them in all aspects of communication.
Qualifications:
Education: RN or Associates Degree required.
Experience: 3 years or more of acute care hospital case management experience or 5 years in a related healthcare setting. Previous leadership experience a plus.
