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Customer Care Associate
2 months ago
CLIENT SUPPORT SPECIALIST
Overview
Veritas-HHS is in search of a Client Support Specialist to join our team. This role is essential in providing assistance to clients and stakeholders who reach out to our office.
About Veritas-HHS
Veritas-HHS specializes in delivering consulting and operational support to health and human services organizations at both state and county levels. Our team comprises experienced professionals dedicated to addressing the challenges of delivering improved and efficient services amidst evolving policies and systems.
Our corporate culture is anchored in our mission and core values, prioritizing our employees as the foundation of our success. Here are our Mission and Core Values:
Mission: Engage in socially beneficial work, enjoy the process, and thrive.
Core Values: integrity, innovation, quality of service, and teamwork.
Position Responsibilities:
The Client Support Specialist will:
- Handle a high volume of inquiries from clients utilizing available resources.
- Identify and assist in resolving issues faced by clients.
- Refer cases to the appropriate Case Manager when necessary.
- Verify existing case information in the automated system to ensure accurate processing.
- Conduct outbound calls as required.
- Clarify actions or inactions related to client cases.
- Employ established customer service techniques to address complaints.
- Guide clients towards available programs and resources that encourage self-sufficiency.
- Document all inquiries and responses in accordance with defined protocols.
- Contribute to the office's productivity objectives and complete necessary follow-up tasks.
- Perform additional duties of a similar nature as required.
This job description is not exhaustive and incumbents are accountable for all responsibilities associated with the position.
Requirements:
Preferred qualifications include:
- One year of experience in a customer service role.
- High school diploma or equivalent, combined with at least one year of customer service experience involving extensive public interaction.
- Proficiency in Microsoft Office applications and personal computer operation.
- A strong commitment to delivering exceptional customer service, excellent verbal and written communication skills, and the ability to engage positively with clients from diverse cultural and socio-economic backgrounds.
