Server/Waitstaff

2 weeks ago

San Antonio, Texas, United States Franklin Companies Full time
Job Title: Server/Waitstaff

Job Summary:

We are seeking a skilled Server/Waitstaff to join our team at Franklin Companies. As a Server/Waitstaff, you will be responsible for providing exceptional customer service and ensuring a positive dining experience for our residents.

Responsibilities:

  • Set up dining rooms and tables before each meal, including linens, centerpieces, dishware, and utensils.
  • Take orders restaurant-style, assisting residents to read menus, select alternatives, and collect guest and complimentary meal tickets.
  • Complete preparation and plating of foods in the kitchen by adding garnishes and condiments.
  • Serve each course according to proper etiquette and procedures, ensuring that substitutions or special preparation requests have been fulfilled.
  • Enter orders into the POS system.
  • Regularly check with diners for needs during meal, clear emptied dishes, and replenish beverages as needed.
  • Bus vacated tables promptly and deliver soiled linens and dishware to the dishwashing area.
  • Practice proper food handling and sanitation techniques related to preparation, food holding, and service.
  • Perform assigned cleaning and chores, including but not limited to: putting away clean dishes, restocking pantries and storage areas, folding napkins, mopping, vacuuming, changing out menu inserts, setting up buffet tables, etc.
  • Deliver meals to apartments as requested.
  • Perform special duties during events, such as circulating with trays of beverages or finger foods.
  • Practice and observe all safety and loss prevention procedures, adhere to infection control guidelines, and standard precautions.
  • Notify the department manager of any malfunctioning or damaged equipment or appliances, or of shortages of dishware and supplies.
  • Attend required meetings and training.
  • Maintain or exceed standards of personal appearance and hygiene.
  • Become familiar with the steps for fire alarm response and emergency evacuation.
  • Maintain and protect confidentiality of resident information at all times. Assist in maintaining a safe and secure environment for all community residents.
  • Perform other duties as assigned.

Requirements:

  • A passion for working with and around older adults, including patience and the ability to accommodate hearing loss and special needs.
  • Knowledge of and ability to learn health department and state regulations regarding sanitation, food handling, and workplace safety.
  • Prompt and reliable, and able to perform the required duties of the position on a predictable basis.
  • Ability to read, write, speak, and understand the English language. Bi-lingual in Spanish a plus.
  • Ability to use sharp instruments and machines in a safe manner.
  • Experience using and/or ability to learn POS system.
  • Experience serving large groups a plus.

Education and Licenses:

High school diploma or equivalent.

Students under age 18 must meet "knowledge, skills, and abilities" requirements.

Physical Requirements:

The following physical demands are representative of those that must be met to successfully perform the essential functions of this position:

  • Standing and/or walking up to 100% of the day.
  • Lifting/carrying up to 30 pounds.
  • Pushing and pulling bus carts and tray carts weighing up to 100 pounds.
  • Sweeping and mopping.
  • Frequent kneeling, bending, and reaching.
  • Working around and moving between extreme hot and cold temperatures, from ovens and freezers.
  • Regular exposure to sharp tools, hot cooking surfaces, chemicals, and food prep machines.
  • Exposure to infectious diseases, hazardous substances, odors, etc. throughout the work day.

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