District Manager

7 days ago


Raleigh, North Carolina, United States Insomnia Cookies Full time
Imagining What's Possible

At Insomnia Cookies, we're on a mission to revolutionize the cookie game. As a District Manager, you'll play a key role in driving the performance success of our stores in the Eastern Carolina market. You'll be responsible for developing and executing regional support strategies that achieve each store's financial, operational, and customer-service goals.

Key Responsibilities:
  • Develop and execute regional support strategies to drive top-line sales, hiring, and customer service training.
  • Provide expertise on customer service challenges, team staffing, store operations, and company policies and procedures.
  • Assist in effectively managing labor in conjunction with the Director of Workforce Planning, regional support team, and Store Operations Managers.
Requirements:
  • Minimum of 5 years of experience as a multi-unit regional manager in the food and beverage, restaurant, hospitality, or retail industries.
  • 2+ years of leadership experience in a customer service-oriented role.
  • An innate ability to build, hire, and coach a diverse part-time hourly staff.
  • In-depth knowledge of diverse business functions and principles, such as supply chain, P&L analysis, customer service, compliance, and human resources.
  • Strong organizational, interpersonal, and problem-solving skills.
  • Prior experience with baking, bakery equipment, or commercial kitchen equipment is a plus
About Us:

Insomnia Cookies was founded in a college dorm room by Seth Berkowitz. Today, we're a global brand with over 290 stores, known for our innovative bakery and delivery concept. We're passionate about creating a sweet-easy experience for our customers and building a community of Insomniacs who crave our warm, delicious cookies all day and late into the night.



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