Delinquent Account Resolution Representative

3 weeks ago


Aurora, Illinois, United States Easy Recruiter Full time

Join our team as a Delinquent Account Resolution Representative at Easy Recruiter and take advantage of this exciting opportunity to grow your career in customer service and collections. As a key member of our team, you will be responsible for resolving delinquent accounts in a timely and effective manner, while providing exceptional customer service.

Key Responsibilities:
  • Handle customer calls and respond to inquiries regarding account status
  • Utilize compliance and security measures to protect customer information and prevent fraud
  • Collect on assigned delinquent accounts within established guidelines
  • Document all communications and transactions with customers
Requirements:
  • Two or more years of experience in a Call Center environment, preferably in customer service, banking/finance, or collections
  • Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA, and Rees-Levering
  • Excellent communication and problem-solving skills, with the ability to work in a high-pressure environment
Compensation:

The estimated salary for this role is $50,000 - $65,000 per year, depending on experience and qualifications.



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