Delinquent Account Resolution Representative
3 weeks ago
Join our team as a Delinquent Account Resolution Representative at Easy Recruiter and take advantage of this exciting opportunity to grow your career in customer service and collections. As a key member of our team, you will be responsible for resolving delinquent accounts in a timely and effective manner, while providing exceptional customer service.
Key Responsibilities:- Handle customer calls and respond to inquiries regarding account status
- Utilize compliance and security measures to protect customer information and prevent fraud
- Collect on assigned delinquent accounts within established guidelines
- Document all communications and transactions with customers
- Two or more years of experience in a Call Center environment, preferably in customer service, banking/finance, or collections
- Working knowledge of state and federal laws applicable to collections, including FDCPA, TCPA, and Rees-Levering
- Excellent communication and problem-solving skills, with the ability to work in a high-pressure environment
The estimated salary for this role is $50,000 - $65,000 per year, depending on experience and qualifications.
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