Retail Customer Service Manager
7 days ago
As a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.
Key Responsibilities:
- Lead a team of customer service representatives to maintain high standards of customer service
- Develop and implement strategies to improve customer satisfaction and loyalty
- Collaborate with store management to ensure compliance with company policies and procedures
- Provide coaching and feedback to team members to enhance their customer service skills
Requirements:
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong leadership and coaching skills
About PetSmart, Inc.
PetSmart, Inc. is a leading retailer of pet food, supplies, and services. We are committed to providing a positive and inclusive work environment that fosters growth and development for our employees.
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