Retail Customer Service Manager

7 days ago


Amarillo, Texas, United States PetSmart, Inc. Full time
PetSmart, Inc. Retail Customer Service Supervisor

As a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your primary goal will be to ensure customer satisfaction and resolve concerns in a timely and professional manner.

Key Responsibilities:

  • Lead a team of customer service representatives to maintain high standards of customer service
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with store management to ensure compliance with company policies and procedures
  • Provide coaching and feedback to team members to enhance their customer service skills

Requirements:

  • Proven experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong leadership and coaching skills

About PetSmart, Inc.

PetSmart, Inc. is a leading retailer of pet food, supplies, and services. We are committed to providing a positive and inclusive work environment that fosters growth and development for our employees.



  • Amarillo, Texas, United States EZCORP Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing sales and loans, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...


  • Amarillo, Texas, United States PetSmart, Inc. Full time

    PetSmart, Inc. Retail Customer Service SupervisorAs a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your primary goal will be to address customer concerns and resolve issues in a timely and...


  • Amarillo, Texas, United States PetSmart, Inc. Full time

    PetSmart, Inc. Retail Customer Service SupervisorAs a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your primary goal will be to address customer concerns, maintain store standards, and foster a...


  • Amarillo, Texas, United States CarMax Full time

    About the Role:We are seeking a highly skilled Customer Service Representative to provide exceptional support to our valued customers throughout their CarMax experience.As a Customer Service Representative, you will have the important task of guiding customers through the buying and selling process, conducting vehicle assessments, managing administrative...


  • Amarillo, Texas, United States CarMax Full time

    About the RoleThis is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential.Key ResponsibilitiesCustomer Service: Provide exceptional customer service by...


  • Amarillo, Texas, United States HomeGoods Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Department Manager to join our team at HomeGoods. As a key member of our store operations team, you will be responsible for executing receiving and merchandising standards, ensuring Associates are processing efficiently and effectively, and working as a team to provide an excellent customer...


  • Amarillo, Texas, United States PetSmart Full time

    About the RoleThe Retail Operations Manager, or Process Leader, is a key leadership position at PetSmart. This role is responsible for overseeing the safety of people and pets, customer experience, inventory management, and financial outcomes within the store. The ideal candidate will have a passion for pets and people, and a desire to grow a fulfilling...


  • Amarillo, Texas, United States Vestis Full time

    Job SummaryA Customer Service Manager at Vestis is responsible for ensuring that customer service representatives in their assigned area work in accordance with company safety guidelines and provide excellent customer service to each and every customer on each delivery. The ideal candidate will have a proven track record of increasing responsibility with...


  • Amarillo, Texas, United States Baptist Community Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Service Manager to join our team at Baptist Community Services. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facility, ensuring exceptional customer service, and leading a team of staff members.Key ResponsibilitiesCustomer...


  • Amarillo, Texas, United States Baptist Community Services Full time

    Job SummaryWe are seeking a highly skilled and experienced Customer Relations Supervisor to join our team at Baptist Community Services. The successful candidate will be responsible for supervising and coordinating facility operational activities related to customer service, nursery, housekeeping, youth activities, aquatics activities, and pool...


  • Amarillo, Texas, United States Crunch Fitness Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Services Representative to join our team at Crunch Fitness. As a key member of our staff, you will be responsible for providing exceptional service to our members, ensuring a positive and welcoming experience at our facilities.Key ResponsibilitiesMember Check-in and Check-out: Greet...


  • Amarillo, Texas, United States Pilot Travel Centers LLC Full time

    Job Title: CashierCompany OverviewPilot Travel Centers LLC fosters an engaging atmosphere for individuals who thrive on teamwork, exceptional customer service, and meeting new people. As a cashier, you will experience a diverse work environment where each day brings distinct challenges and rewards. Become a part of our supportive team committed to delivering...


  • Amarillo, Texas, United States Reef Technology Inc. Full time

    Position Title: CashierLocation: Amarillo, Texas, United StatesDepartment: Operations ParkingEmployment Type: Part-TimeAbout Us:REEF Technology is dedicated to transforming underutilized urban spaces into vibrant community hubs that connect individuals to locally sourced goods, services, and experiences. With a network of over 4,500 locations and a workforce...


  • Amarillo, Texas, United States Walmart Full time

    Job Summary: As a Vision Associate at Walmart, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Provide personalized assistance to customers in selecting the perfect set of glasses or contact lenses.Answer customer inquiries and address any concerns in a...


  • Amarillo, Texas, United States Walmart Full time

    Job SummaryWe are seeking a friendly and efficient Frontline Cashier Associate to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional customer service and ensuring a seamless shopping experience for our members.Key ResponsibilitiesProvide exceptional customer service by greeting and thanking...


  • Amarillo, Texas, United States rue21 Full time

    **Job Summary**The Assistant Store Manager is a key member of the retail team at rue21, responsible for driving sales growth, improving customer satisfaction, and leading a team of sales associates.**Key Responsibilities**• Lead and develop a high-performing sales team to achieve sales goals and objectives• Implement and execute visual merchandising and...


  • Amarillo, Texas, United States Pilot Flying J Full time

    Pilot Flying J Job DescriptionWe are seeking a skilled Cashier to join our team at Pilot Flying J. As a key member of our retail team, you will be responsible for providing exceptional customer service, managing inventory, and maintaining a clean and organized store environment.Key Responsibilities:Provide fast and friendly service to customers at the sales...


  • Amarillo, Texas, United States rue21 Full time

    **Job Summary**The Assistant Store Manager is a key member of the retail team at rue21, responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.**Key Responsibilities:**Lead and motivate store associates to achieve sales goals and provide excellent customer serviceManage store operations, including...

  • Retail Associate

    1 month ago


    Amarillo, Texas, United States Reef Technology Inc. Full time

    Retail AssociateLocation: [City, State Abbreviation]Who You Will Work ForREEF's mission is to connect the world to your block.We transform underutilized urban spaces into neighborhood hubs that connect people to locally curated goods, services, and experiences.With an ecosystem of 4,500 locations and a team of 15,000 people, REEF is the largest operator of...


  • Amarillo, Texas, United States PPG - USA Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at PPG - USA. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesGreet and assist customers in a...