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Retail Customer Service Team Lead

2 months ago

Amarillo, Texas, United States PetSmart, Inc. Full time
PetSmart, Inc. Retail Customer Service Supervisor

As a Retail Customer Service Supervisor at PetSmart, Inc., you will be responsible for delivering exceptional customer experiences across various channels, including telephone, in-person, and online interactions. Your primary goal will be to address customer concerns and resolve issues in a timely and professional manner.

Key Responsibilities:

  • Lead by example and maintain store standards to ensure a culture of empowerment and compliance with company policies and code of ethics.
  • Develop and implement strategies to promote a culture of belonging, fostering a safe and inclusive workplace environment.
  • Collaborate with team members to achieve customer satisfaction and loyalty goals.
  • Stay up-to-date with company policies, procedures, and best practices to provide excellent customer service.

About PetSmart, Inc.

PetSmart, Inc. is a leading pet retailer dedicated to providing a wide range of pet products and services. As a Retail Customer Service Supervisor, you will be part of a dynamic team that is passionate about delivering exceptional customer experiences and promoting a culture of empowerment and inclusivity.