Field Service Technician

2 weeks ago


Ontario, Oregon, United States Campbell Tractor & Implement Company Full time
Job Summary

We are seeking a skilled Field Service Technician to join our team at Campbell Tractor & Implement Company. As a Field Service Technician, you will be responsible for performing in-field equipment diagnostics and repairs on John Deere equipment and technology.

Key Responsibilities
  • Perform diagnostics and repairs on John Deere equipment and technology
  • Maintain accurate inventory of parts kept in stock on service vehicle
  • Mentor Service Technician and Apprentice Technicians
  • Identify and communicate solutions for customer service opportunities in area of responsibility
  • Accountable for billable time and assigned work orders
  • Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information
  • May participate in Service EDUCATE Training programs required for the development of skills and knowledge
  • Operate and maintain vehicles, tools and equipment required to perform job responsibilities
  • Maintain a clean work area and perform work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work assignments
  • Maintain current knowledge of John Deere and competitive products
Requirements
  • 5+ years of experience performing service repairs; demonstrated experience consistently meeting performance metrics preferred
  • Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technician's specialty
  • Experience with the mechanical, electrical and hydraulic systems used in off road, construction, lawn, or heavy equipment
  • Experience operating vehicles, tools, and equipment for diagnostic purposes
  • Experience with basic computer functions; experience using Service ADVISOR® or other computer based diagnostic repair tools preferred
  • Experience working cooperatively in a team environment
  • Experience communicating effectively verbally and in writing
  • Must have an adequate toolset to perform job responsibilities
  • High School Diploma, GED, or equivalent experience required; Associates degree preferred
  • Valid driver's license required; CDL (Commercial Driver's License) preferred

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