Retail Specialist

3 hours ago


Brooklyn, New York, United States Asurion Full time

Job Title: Retail Specialist - Sales and Repair

LOB: Customer Solutions In-Store

Starting Pay: $22.06 per hour, with maximum incentive potential of up to $700/month based on performance

Are you passionate about helping people and working in a fast-paced retail environment? Do you have excellent customer service and sales skills, as well as technical expertise in electronics repair? If so, this role could be the perfect fit for you.

Key Responsibilities:

  • Provide award-winning customer experiences as the face of Asurion
  • Offer technical expertise, troubleshoot, and repair customer electronic devices
  • Monitor virtual messaging platforms and upsell Asurion home+ products as needed
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging
  • Complete initial 5-week training, including Apple & Samsung Certifications
  • Manage inventory and partner with cross-functional teams to deliver programs and processes
  • Self-manage and set priorities in a fast-paced environment
  • Through interactions with customers, our experts demonstrate integrity in serving, solving, and selling with expectations to listen to customer needs, provide accurate information, and conduct themselves in a way that is consistent with Asurion's values.

Requirements:

  • 1+ years of customer service/sales experience
  • 6+ months experience with product service support or electronics troubleshooting (preferred)
  • Ability to work a flexible retail schedule, based on business needs, with varying hours between 10am-9pm, 5 days/week, and 10am-11pm, 1-3 days/week for messaging support
  • A completed background check (criminal and drug test)
  • Basic knowledge of Microsoft Office
  • Ability to stay organized and multitask in a fast-paced environment
  • Computer literacy in typing and ability to toggle multiple windows
  • Knowledge of mobile devices and operating systems
  • For messaging support, employees must work in a distraction-free workplace and meet the company's ergonomic standards
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed)

We Offer:

  • Certifications and ongoing training
  • Competitive hourly pay and performance-based bonuses
  • Benefits - Health, Dental, Vision, and more
  • Paid Time off
  • Career growth opportunities
  • Skills development and hands-on training
  • Uniform allowances
  • And more Asurion offers a wide range of perks and benefits for mental, physical, and financial health

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.



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