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Customer Service Representative

2 months ago

Rainier, Oregon, United States Cascade Crest Insurance Full time
Job Summary

Cascade Crest Insurance is seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team. As a key member of our insurance team, you will be responsible for delivering exceptional service to our clients, ensuring their insurance needs are met, and contributing to the financial stability of our company.

Key Responsibilities:

  • Provide timely and effective service to clients, responding to their inquiries and resolving their issues in a professional and courteous manner.
  • Process and manage insurance claims, ensuring accurate and efficient handling of claims from initial reporting to resolution.
  • Collaborate with internal stakeholders, including underwriters, agents, and brokers, to ensure seamless communication and service delivery.
  • Stay up-to-date with industry developments, regulatory requirements, and company policies to provide expert advice and guidance to clients.
  • Participate in ongoing training and professional development to enhance skills and knowledge in insurance products, services, and best practices.

Requirements:

  • High school diploma or equivalent required; degree in business, insurance, or related field preferred.
  • Minimum 2 years of experience in insurance customer service or a related field.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Proficiency in insurance software and systems, with ability to learn new technologies.

What We Offer:

  • Competitive salary and benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with employer matching.
  • Flexible spending accounts for medical and child care expenses.
  • Opportunities for professional growth and development in a dynamic and supportive team environment.

Equal Opportunity Employer: Cascade Crest Insurance is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional service to our clients.