Customer Service Representative

2 weeks ago


Rainier, United States Cascade Crest Insurance Full time
Job Title: Customer Service Representative

Cascade Crest Insurance, a Wauna Services LLC, is seeking a highly skilled Customer Service Representative to join our Insurance team.

This role is responsible for delivering exceptional service to new and renewing policyholders, ensuring their insurance needs are met while contributing to the financial stability of Cascade Crest Insurance.

The successful candidate will function as a business contact for written and assigned accounts, providing superior service and support to clients while maintaining accurate records and meeting all aspects of their servicing needs.

Key Responsibilities:

  • Provide exceptional customer service to policyholders via phone, email, and in-person
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Process and manage customer claims, including documentation and communication with clients
  • Collaborate with internal teams to ensure seamless service delivery and meet customer expectations
  • Stay up-to-date on industry developments and regulatory requirements to provide informed guidance to customers

Requirements:

  • High school diploma or equivalent required; degree in a related field preferred
  • 2+ years of customer service experience in the insurance industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Proficiency in Microsoft Office and insurance software applications

We offer a comprehensive benefits package, including:

  • Full medical, dental, and vision insurance
  • 100% employer-paid premiums for employees
  • Subsidized premiums for families and dependents
  • Life and disability insurance
  • Family medical leave
  • Paid time off
  • Paid sick time
  • Paid holidays
  • Supplemental insurance products
  • Employee Assistance Program (free and confidential resources for emotional, financial, legal, and personal well-being)
  • Financial benefits and incentives
  • Competitive salary
  • 401(k) retirement plan with employer matching
  • Flexible spending accounts for medical and child care expenses

Cascade Crest Insurance is an equal opportunity employer and welcomes applications from diverse candidates. Pre-employment drug test and background check required.



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