Customer Service Representative

1 week ago


Carnegie, Pennsylvania, United States SSi People Full time
Job Title: Customer Service Representative

Location: Remote with occasional on-site training in Pittsburgh, PA

Duration: 4 Months Contract with potential for extension

About the Role:

We are seeking a highly skilled Customer Service Representative to join our team at SSi People. As a key member of our healthcare contact center, you will provide exceptional support to patients and clients, leveraging your expertise in pharmacy benefits, healthcare insurance, and medical billing.

Key Responsibilities:

  • Provide high-quality customer service to patients and clients via phone, email, or chat
  • Utilize knowledge of pharmacy benefits, healthcare insurance, and medical billing to resolve complex issues
  • Work collaboratively with cross-functional teams to ensure seamless service delivery
  • Stay up-to-date with industry developments and regulatory requirements
  • Meet or exceed performance metrics and quality standards

Requirements:

  • High School or GED required
  • 1+ years of experience in healthcare or case management, preferably in a high-volume contact center environment
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Fluency in English and Spanish (a plus)

What We Offer:

  • Competitive compensation and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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