Customer Service Representative
1 week ago
Location: Remote with occasional on-site training in Pittsburgh, PA
Duration: 4 Months Contract with potential for extension
About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at SSi People. As a key member of our healthcare contact center, you will provide exceptional support to patients and clients, leveraging your expertise in pharmacy benefits, healthcare insurance, and medical billing.
Key Responsibilities:
- Provide high-quality customer service to patients and clients via phone, email, or chat
- Utilize knowledge of pharmacy benefits, healthcare insurance, and medical billing to resolve complex issues
- Work collaboratively with cross-functional teams to ensure seamless service delivery
- Stay up-to-date with industry developments and regulatory requirements
- Meet or exceed performance metrics and quality standards
Requirements:
- High School or GED required
- 1+ years of experience in healthcare or case management, preferably in a high-volume contact center environment
- Strong communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Fluency in English and Spanish (a plus)
What We Offer:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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