Dental Services Manager
2 weeks ago
At LIBERTY Dental Plan, we're dedicated to providing top-notch dental services to our members. As a Member Services Supervisor, you'll play a vital role in ensuring our call center operations run smoothly and efficiently.
Salary & BenefitsWe offer a competitive salary range of $56,000 - $63,000, which is based on factors such as location, skills, education, and experience. In addition to your base salary, you'll also enjoy a comprehensive benefits package that includes:
- Competitive pay structure and saving options
- Excellent 401(k) retirement benefits with employer match
- Medical insurance with low-cost premium for employee only coverage
- Dental and vision coverage for employees and dependents
- Company-paid basic life and AD&D coverage
- Long-term disability coverage
- Expansive wellness program
- Employee Assistance Program
This position is responsible for supervising all call center activities and ensuring performance goals and objectives are met or exceeded. Key responsibilities include:
- Successfully meeting the high demands of the position
- Monitoring daily call volumes and adjusting staffing to meet performance guarantees
- Mentoring staff to ensure consistency and professionalism within the call center
- Continually assessing and identifying areas for improving department morale and developing monthly incentives
- Preparing and conducting annual performance reviews
- Managing call center performance and making adjustments when necessary
To be successful in this role, you'll need:
- Minimum 2 years of call center supervisory experience
- 4 years of customer service experience
- 2 years of dental experience
- Advanced knowledge of Microsoft Excel for statistical analysis
- Ability to create Access databases (preferred)
- Typing speed of at least 45 wpm
- Strong leadership and communication skills
At LIBERTY Dental Plan, we value diversity and inclusion. We strive to maintain a work environment where every individual feels welcome and empowered to contribute their best. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you.
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