Dental Services Manager

2 weeks ago


Oklahoma City, Oklahoma, United States LIBERTY Dental Plan Full time
Overview

At LIBERTY Dental Plan, we're dedicated to providing top-notch dental services to our members. As a Member Services Supervisor, you'll play a vital role in ensuring our call center operations run smoothly and efficiently.

Salary & Benefits

We offer a competitive salary range of $56,000 - $63,000, which is based on factors such as location, skills, education, and experience. In addition to your base salary, you'll also enjoy a comprehensive benefits package that includes:

  • Competitive pay structure and saving options
  • Excellent 401(k) retirement benefits with employer match
  • Medical insurance with low-cost premium for employee only coverage
  • Dental and vision coverage for employees and dependents
  • Company-paid basic life and AD&D coverage
  • Long-term disability coverage
  • Expansive wellness program
  • Employee Assistance Program
Job Description

This position is responsible for supervising all call center activities and ensuring performance goals and objectives are met or exceeded. Key responsibilities include:

  • Successfully meeting the high demands of the position
  • Monitoring daily call volumes and adjusting staffing to meet performance guarantees
  • Mentoring staff to ensure consistency and professionalism within the call center
  • Continually assessing and identifying areas for improving department morale and developing monthly incentives
  • Preparing and conducting annual performance reviews
  • Managing call center performance and making adjustments when necessary
Required Skills & Qualifications

To be successful in this role, you'll need:

  • Minimum 2 years of call center supervisory experience
  • 4 years of customer service experience
  • 2 years of dental experience
  • Advanced knowledge of Microsoft Excel for statistical analysis
  • Ability to create Access databases (preferred)
  • Typing speed of at least 45 wpm
  • Strong leadership and communication skills
About Us

At LIBERTY Dental Plan, we value diversity and inclusion. We strive to maintain a work environment where every individual feels welcome and empowered to contribute their best. If you're passionate about delivering exceptional customer service and leading a team to success, we'd love to hear from you.


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