Care Specialist
4 days ago
Upward Health is seeking a dedicated and compassionate Care Specialist to join our team. As a Care Specialist, you will play a vital role in delivering high-quality care to our patients, working closely with our interdisciplinary team to ensure seamless continuity of care.
Key Responsibilities:- Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
- Meet patients in their homes or in the community to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
- Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and/or organizational goals.
- Obtain and record vital signs and other health information in electronic medical records, analyze patient data to determine patient needs or treatment goals.
- Cultivate and support primary care providers with timely communication, inquiry follow-up, and integration of information into the care plan.
- Build rapport with patients using motivational interviewing techniques, conduct one-on-one extended in-person patient appointments, and make follow-up calls and home visits as needed.
- At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
- High school graduate or GED required, valid driver's license, and auto liability insurance.
- Reliable transportation and ability to travel within assigned territory or other as needed to support patient needs plan and training requirements.
- Experience in Chronic Care Management model or experience with chronically ill/elderly patients, long-time resident of the community with good knowledge of resources.
- Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where patients need help. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
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