Care Specialist
1 day ago
Upward Health is a leading provider of in-home, multidisciplinary medical care, delivering 24/7 whole-person care to patients in need. Our team of dedicated professionals is committed to improving the lives of our patients, and we're seeking a skilled Care Specialist to join our team.
Job SummaryWe're looking for a highly motivated and compassionate Care Specialist to work in patient's homes and community, delivering chronic care management to high complexity patients. As a Care Specialist, you will be responsible for conducting direct outreach to patients, enrolling them into our program, and collecting key data about patients during the enrollment process. You will also facilitate in-home provider appointments, coordinate care between patients and care teams, and support patients in meeting their healthcare goals.
Key Responsibilities- Conduct direct outreach to patients via phone, in-person, mailings, and other strategies to enroll them into our program and collect key data about patients.
- Facilitate in-home provider appointments and coordinate care between patients and care teams to ensure seamless continuity of care.
- Support patients in meeting their healthcare goals, including helping them set health goals and providing education on technical medical information.
- Work within an interdisciplinary team to support the team's effort in meeting market and/or organizational goals.
- Document each patient encounter with accuracy and precision, and prepare reports and documents as needed or requested.
- At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
- High school graduate or GED required.
- A valid driver's license and auto liability insurance.
- Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs plan and training requirements.
- Experience in Chronic Care Management model or experience with chronically ill/elderly patients.
- Long-time resident of the community with good knowledge of the resources of this community.
- Ability to complete Upward Health's initial training program and ongoing educational requirements as assigned, both virtually and in-person.
- Technologically savvy with basic computer skills, including ability to type.
- Multi-lingual capabilities preferred, but not required.
We're looking for a highly motivated and compassionate individual who is passionate about delivering high-quality care to patients. As a Care Specialist, you will be working in a dynamic and ever-changing field, and we're seeking someone who possesses the tenacity, resilience, and perseverance to excel in challenging situations. If you're a self-starter with strong critical thinking skills, excellent communication and motivational interviewing skills, and a passion for people, we encourage you to apply for this exciting opportunity.
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