Technical Program Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Comcast Full time
About the Role

This is a unique opportunity to join Comcast's Technology, Product, Experience (TPX) organization as a Technical Program Manager. As a key member of our team, you will be responsible for leading strategic program management activities and aligning cross-functional internal and external resources to ensure successful program delivery.

Key Responsibilities
  • Lead the strategic planning and execution of programs aimed at analyzing customer trouble call data and improving service quality.
  • Manage cross-functional teams to ensure timely and effective resolution of customer issues.
  • Oversee the data analysis process, ensuring accurate triage and identification of root causes.
  • Develop and implement comprehensive action plans to address and reduce customer issues.
  • Monitor program performance, making data-driven decisions to refine strategies and achieve objectives.
  • Communicate progress and insights to stakeholders, driving continuous improvement in customer satisfaction.
Requirements
  • Bachelor's degree in Business Administration, Data Science, or a related field.
  • 5+ years of experience in program management, preferably in customer service or data analysis roles.
  • Demonstrated ability to lead and manage large-scale projects and teams with a keen attention to details.
  • Strong analytical skills and experience with data analysis tools and methodologies.
  • Excellent communication and presentation skills, with the ability to influence and engage stakeholders at all levels.
  • Agile certification or experience with Agile methodologies is a plus.
  • Engineering or Operations experience is a plus.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • Recognition and rewards for outstanding performance.


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